Hub Madison

Melinda B 

on BBB

3 years ago

I've been a resident at this place for 3 years. The management changes so often Noone ever knows who they are. If something is wrong with your apartment you have to start the process over every time to make management aware so, nothing gets Repaired. Maintenance quit. The pool has been green and nasty since before the pandemic. Except when they did a photo shoot for their advertising. This place has over 50 percent vacancies right now. They raised my rent over a hundred dollars during the pandemic. Also lived in my apt 2 ***... read more

Christopher L 

on BBB

3 years ago

I rented at ******** Apts. in *********, **. managed by Greystar. They concealed from me the fact that the man below me smoked. When I complained, they lied and said that smoking was allowed everywhere, The truth is smoking was banned inside the apartments. I terminated the lease early and they provided fraudulent documents,with my forged e-signature on them, to NCS to collect a debt i did not owe. I have exposed Greystar on my website, Greystarcrooks.com for over two years and they haven't sued me for libel because the alle... read more

Nattalie G. 

on BBB

3 years ago

I moved here about 3 years ago. It felt like the right think to do. Things slowly started to go down hill at the end of year 2. At the time it was owned by another company. But things still got done. Greystar came in 8 months or so ago and I believe things would get better with new management. Well it got worse. I just had a serious leak in my apartment from the tenant up above. My refrigerator barely works and no one has tried solving the problems. I've called management many times and even had matenience come by for a pers... read more

Rick S 

on BBB

3 years ago

GreyStar is among the worst human beings on earth. They bought our apartment building and raised our rent by $300 a month! Unfortunately, in MA there are NO LAWS against this kind of rent increase and this company knows it. No choice but to keep signing another lease because this company bought other buildings in the area to the rent is the same in an worst area. Oh, and the old company gave me a military discount; when I asked this company about it they pretty much laughed in my face. The building also has an evacuation ala... read more

Robert C 

on BBB

3 years ago

Pros: Wonderful property to live in. Nice amenaties, the front desk staff are very friendly and helpful, and the apartments are nice, if a little high priced. Cons: Property management is nearly impossibly to get ahold of and blatantly ignores state law including meeting 21 day legal requirement for security deposite, ignoring move out inspection requests, and withholding from security deposite outside their legal rights to do so. I went 6 months with a monthly request for iformation with no response until I threatened legal... read more

Alyce D 

on BBB

3 years ago

- ********** Apartments, *********, ** - Deceptive Application Process - False Representation Of Manger in Position - No Disclosure of Income Qualifications - Insulting Accusations of Falsifying Documentation - No Response to Emails Or Messages - Calls to Management Drop Immediately - No answer 

Chioke D 

on BBB

3 years ago

I am staying at a Greystar property in N.Va (*************). I have been without my vehicle for over 30 days and I am in sales. My vehicle was broken into and the locking mechanism was broken and my airbag was taken on my vehicle. This is due to our the property's garage doors being missing for the second time in the two years I have lived at this property. As a concerned resident, I offered recommendations on mounting additional cameras with lights to cover vectors not covered by the current cameras which could not identify... read more

Scott N 

on BBB

3 years ago

So I have been living at Courtney Meadows in Jacksonville, FL for about 1 month or so. When I do reviews I try to be very objective. The units that have been refreshed with new kitchens and baths are quite lovely and it is a very convenient location. Here is the downside, I selected the first floor so I wouldn't have to go up three flights of stairs. For anyone looking at Courtney Meadows, I would seriously take this in consideration. I figured since it was built in 2001 the flooring would be somewhat substantial compared to... read more

Tiara M 

on BBB

3 years ago

Ashley Johnson,the property manager lacks all humanly care or concern for the residence. She is just here for a check. In September, I put a work order in and was told that there was nothing to worry about, that it was more than likely my garbage disposal causing gurgling noises in my sink. October, my kitchen was full of overflowing sewage! Yes literally sewage! Maintenance comes 3 hours later and attempts to fix it. With no luck after 2 hours, I’m told that they will need to call a plumber. Plumber comes, snakes the sink t... read more