Hub Madison

Jordan P 

on BBB

2 years ago

I moved out of the property called Generations ******* managed by Greystar Property a year ago and I still have not received a balanced owed to me. The assistant manager and manager have not been able to resolve the matter after several communications and have ignored my emails since. Reached out to corporate office and they gave me the email of the regional manager and all they did was forward my email to the manager thats hasnt been helpful at all. Ive never received this type of customer service in my entire life and woul... read more

Kris D 

on BBB

2 years ago

BEWARE AND STAY AWAY: GREYSTAR OWNED APARTMENTS. I moved from this place last year and Greystar (having just purchased the place) is one of those parasitic evil companies that prey on the poor and less fortunate. The apartment upon move in was disgusting, hvac filthy, mold in the bathroom, a terrible MOUSE INFESTATION and they had the audacity to try and charge me over $1700 ON TOP OF LOSING THE SECURITY DEPOSIT UPON MOVEOUT. With all complete BS charges and THE ***** LOOKED BETTER THAN UPON MOVE IN.. After threatening litig... read more

Syd R 

on BBB

2 years ago

I was retaliated against and given a notice to vacate, due to a situation with the lady in the front office named ******. The situation had nothing to do with her initially. Her daughter caused damages to my vehicle, i was so kind an willing to work with her, instead of doing what is right I received a knock at my door with a notice to vacate. I did absolutely nothing wrong. This lady ****** is front office staff, therefore she used & is using her position of power and took a situation that had nothing to do with The *******... read more

Daohong W 

on BBB

2 years ago

This is regarding my security deposit for the Brio apartment in Glendale, CA. The apartment office emailed me about my deposit refund and deducted $3,685 out of the total $3,900 including $3,150 insufficient notice fee. I have multiple forms of proof of my notifying the apartment at least 2 months ahead of time including: 2 emails to Joseph Queuedo with him confirming that he would reflect this on the record, also 3 in person office visits talking to the office people, and we submitted move out notification on the Brio apart... read more

matthew d 

on BBB

2 years ago

I cannot understand how a brand new apartment complex would hire incompetent people to work there. I have so much to write but I am not getting paid to do this review like everyone else that walks in their doors to post a yelp review.The employees and Managers CHANGE DAILY. I was so excited to move into this property as I was 1 of the **************** rented out back in 2019. This place just sent me to collections over an accounting error and "THEY HAVE NO RECORDS FROM THE PREVIOUS OWNER".So my credit score went from 792 to ... read more

Latisha C 

on BBB

2 years ago

WARNING: I never signed a lease and was charged a $150 admin fee just for applying!!! Scammers. I've applied to many rental properties in the past and have never been charged to hold an apartment after simply applying for it. I strongly advise anyone to not even apply. Hold on to your money and apply with a company that truly understands property management. 

Diane C 

on BBB

2 years ago

Having lived in apartment onsite the past 5 years I just moved out. The complex has has been continuously deteriorating the past 2 years. Pools green and closed - all 3 this year 2022. Back phase large pool green and closed throughout 2021 with exception 1 weekend. My water was turned off numerous times 2021 and 2022 due to boiler issues that remain unrepaired and no hot water even many more times than no water. Roof was torn off building in storm spring 2021 and 2nd floor ceilings blown out which took until Christmas time t... read more

SD L 

on BBB

2 years ago

Absolutely terrible management. I used to live at Broadstone Grand apartments, which is now known as The Aubrey. When I lived there, the property management was great - but now the new management is terrible and unprofessional. Upon my move out in Sept 2021, I never received any certified mail regarding move out charges or an itemized deductions list. Thirty-three days after my move out, I received a phone call from the leasing office that I still owed move-out fees. I paid the same day with a check, to be in good standing. ... read more

alex c 

on BBB

2 years ago

Greystar uses Fetch as a middleman delivery service. Meaning, ALL packages you want shipped to your residence will have to go to this random warehouse first. Fetch monopolized the delivery service industry and Greystar gets a cut of their profits by using them all at the expense of the resident. If someone tries to send you a surprise package to your doorstep, sorry you'll likely never see that package because Greystar enforces the use of the 3rd party address. This is a terrible service and Greystar should have customer goa... read more