Hub Madison

Natalie H 

on BBB

3 years ago

Lots of promises at Citiscape ******* managed by Greystar but very far from a luxury property. The apartments are on the 14th through 23rd floor but they let all four elevators fall into disrepair for over a year. I cant count the number of times I and the other tenants have had to walk up the stairs, carrying our children, pets and groceries because all of the elevators had been allowed to break and they wouldnt pay to repair them. For over a year, and nothing was done. . Im amazed the city hasnt shut them down, considering... read more

Elizabeth T 

on BBB

3 years ago

The Worst! American Campus Communities is horrible. They do not care about the health or safety of tenants. From the 1st month living at U-Walk in ********* my daughter became ill & 5 months later is still ill. The only time she feels relief is when she's away from her apt for a lengthy period of time. MOLD is present & keeps popping up in new spots. This apt had had a kitchen fire just before she moved in & they never properly cleaned ductwork or vents or even changed the air filter! They didn't replace the fire stop canist... read more

Jessica C 

on BBB

3 years ago

I lived in a Greystar managed apartment and management was awful. My first month living there, the apartment manager came to my door with a maintenance guy to look at my AC unit while i was on a conference call. When I asked her to come back she physically pushed my door open with her hands. I had to slam the door closed and lock it to keep her out. Its been downhill ever since. Management has zero respect for residents. The final straw was waking up and leaving my bedroom and then coming back into my bedroom about an hour l... read more

Elizabeth T 

on BBB

3 years ago

The Worst! American Campus Communities is horrible. They do not care about the health or safety of tenants. From the 1st month living at U-Walk in ********* my daughter became ill & 5 months later is still ill. The only time she feels relief is when she's away from her apt for a lengthy period of time. MOLD is present & keeps popping up in new spots. This apt had had a kitchen fire just before she moved in & they never properly cleaned ductwork or vents or even changed the air filter! They didn't replace the fire stop canist... read more

Elizabeth T 

on BBB

3 years ago

The Worst! American Campus Communities is horrible. They do not care about the health or safety of tenants. From the 1st month living at U-Walk in ********* my daughter became ill & 5 months later is still ill. The only time she feels relief is when she's away from her apt for a lengthy period of time. MOLD is present & keeps popping up in new spots. This apt had had a kitchen fire just before she moved in & they never properly cleaned ductwork or vents or even changed the air filter! They didn't replace the fire stop canist... read more

Elizabeth T 

on BBB

3 years ago

The Worst! American Campus Communities is horrible. They do not care about the health or safety of tenants. From the 1st month living at U-Walk in ********* my daughter became ill & 5 months later is still ill. The only time she feels relief is when she's away from her apt for a lengthy period of time. MOLD is present & keeps popping up in new spots. This apt had had a kitchen fire just before she moved in & they never properly cleaned ductwork or vents or even changed the air filter! They didn't replace the fire stop canist... read more

Preonna R 

on BBB

3 years ago

SAVE YOURSELF TIME AND TRAUMA AND DO NOT EVER RENT FROM A PROPERTY MANAGED BY GREYSTAR! They are the epitome of lousy lazy and unethical. When my apartment complex was managed by another company I never had any problems with management. As soon as Greystar took over came problem after problem!! New management ***** and is not good at fixing problems or communicating respectfully with residents! Poor attitudes of the workers with nasty attitudes! Molded apartment units, they make new rules not found in the lease almost every ... read more

Stephanie S 

on BBB

3 years ago

Recently moved into an apartment that is under Greystar Property and by far the worst experience! Ive only been staying at ******** in *********, ** and the property management is terrible! I submitted work orders the first month I moved in and only one request was fulfilled. My door was loose, informed them and received no response. The door needs weather stripping my counter is leaning and the first week staying here the washer flooded because it had not been serviced. My work order for the doors and windows was closed out... read more

Tenent R 

on BBB

3 years ago

I've been at a ****** campus for 4 years. My current renewal terms is sitting at a 7% increase over last year's rent, overall 13% in the last 4 years. I'm disabled and made my communication needs aware to property management before moving in. The accommodations are also posted to my door. Property management consistently fails to make their communication accessible. I've had to prompt them for the last two lease renewals. Despite having hundreds of units on the property, only one of three laundry facilities is available at a... read more