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Hub Madison
- Apartments
- Madison, WI
About this business
Location details
437 N Frances St, Madison, WI, 53703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 a.m. to 5:00 p.m. |
On my move in day my apartment was filled with fleas, there was no **, it was filthy, and there was mold in the vents. I was placed in a temporary until the fleas were treated and the ** was fixed. The day after I moved all my stuff in they demanded I leave my temporary unit under threat of eviction and throwing all my stuff out while I was gone unless I moved into my assigned unit (which at the time didn't have ac or the infestation cleared). They claimed both problems would be fixed by the time I move in but didn't give me... read more
Business response:
******,We apologize for the troubles experienced with your move in day! Since you were moving into a unit already occupied by a renewing tenant, some of these items may have been out of our control to remedy prior to your arrival. Once reported, we acted immediately to remedy. Once the issues were remedied, our Assistant General Manager did ensure to confirm with you that all issues were resolved to your satisfaction before moving back into your unit. If there are any remaining items you are looking to have resolved, please ... read more
WARNING: I never signed a lease and was charged a $150 admin fee just for applying!!! Scammers. I've applied to many rental properties in the past and have never been charged to hold an apartment after simply applying for it. I strongly advise anyone to not even apply. Hold on to your money and apply with a company that truly understands property management.
Having lived in apartment onsite the past 5 years I just moved out. The complex has has been continuously deteriorating the past 2 years. Pools green and closed - all 3 this year 2022. Back phase large pool green and closed throughout 2021 with exception 1 weekend. My water was turned off numerous times 2021 and 2022 due to boiler issues that remain unrepaired and no hot water even many more times than no water. Roof was torn off building in storm spring 2021 and 2nd floor ceilings blown out which took until Christmas time t... read more
Absolutely terrible management. I used to live at Broadstone Grand apartments, which is now known as The Aubrey. When I lived there, the property management was great - but now the new management is terrible and unprofessional. Upon my move out in Sept 2021, I never received any certified mail regarding move out charges or an itemized deductions list. Thirty-three days after my move out, I received a phone call from the leasing office that I still owed move-out fees. I paid the same day with a check, to be in good standing. ... read more
American Campus Communities promise one thing and deliver something else. I have recently signed a lease and requested any floor other than the pool level floor. They said they had two units available that were not on the 2nd floor (pool level). They explained to request an upper floor unit and all would be okay. I received my apartment assignment earlier this week and to my disappointment, it is on the 2nd floor. I have called multiple times and sent an email to resolve this. Today I finally received an answer to my request... read more
Business response:
To Whom It May ************ is in response to review #******. As per *****s lease, she has signed for a floorplan type and not a specific unit. Please see below. Premises: A (Bedroom) accommodation in a 1 Bedroom, 1 bathroom Apartment (Apartment), within an Apartment building (Building) within the ******************** as more specifically described in Paragraph 1a below. Your specific Building, Unit and Bedroom will be assigned to you prior to the beginning of the Lease Term. You and your Guarantor agree that this unit selec... read more
American Campus Communities promise one thing and deliver something else. I have recently signed a lease and requested any floor other than the pool level floor. They said they had two units available that were not on the 2nd floor (pool level). They explained to request an upper floor unit and all would be okay. I received my apartment assignment earlier this week and to my disappointment, it is on the 2nd floor. I have called multiple times and sent an email to resolve this. Today I finally received an answer to my request... read more
American Campus Communities promise one thing and deliver something else. I have recently signed a lease and requested any floor other than the pool level floor. They said they had two units available that were not on the 2nd floor (pool level). They explained to request an upper floor unit and all would be okay. I received my apartment assignment earlier this week and to my disappointment, it is on the 2nd floor. I have called multiple times and sent an email to resolve this. Today I finally received an answer to my request... read more
Business response:
To Whom It May ************ is in response to review #******. As per *****s lease, she has signed for a floorplan type and not a specific unit. Please see below. Premises: A (Bedroom) accommodation in a 1 Bedroom, 1 bathroom Apartment (Apartment), within an Apartment building (Building) within the ******************** as more specifically described in Paragraph 1a below. Your specific Building, Unit and Bedroom will be assigned to you prior to the beginning of the Lease Term. You and your Guarantor agree that this unit selec... read more
American Campus Communities promise one thing and deliver something else. I have recently signed a lease and requested any floor other than the pool level floor. They said they had two units available that were not on the 2nd floor (pool level). They explained to request an upper floor unit and all would be okay. I received my apartment assignment earlier this week and to my disappointment, it is on the 2nd floor. I have called multiple times and sent an email to resolve this. Today I finally received an answer to my request... read more
American Campus Communities promise one thing and deliver something else. I have recently signed a lease and requested any floor other than the pool level floor. They said they had two units available that were not on the 2nd floor (pool level). They explained to request an upper floor unit and all would be okay. I received my apartment assignment earlier this week and to my disappointment, it is on the 2nd floor. I have called multiple times and sent an email to resolve this. Today I finally received an answer to my request... read more
Business response:
To Whom It May ************ is in response to review #******. As per *****s lease, she has signed for a floorplan type and not a specific unit. Please see below. Premises: A (Bedroom) accommodation in a 1 Bedroom, 1 bathroom Apartment (Apartment), within an Apartment building (Building) within the ******************** as more specifically described in Paragraph 1a below. Your specific Building, Unit and Bedroom will be assigned to you prior to the beginning of the Lease Term. You and your Guarantor agree that this unit selec... read more
Frequently asked questions about Hub Madison
How is Hub Madison rated?
Hub Madison has a 3.1 star rating with 889 reviews.
When is Hub Madison open?
Hub Madison is open now. It will close at 8:00 p.m.
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