Hub Madison

Richard steele 

on BBB

3 years ago

Terminated lease due to unsafe and unhealthy living conditions many complaints in the 7 months and numerous calls to security on tenants above me Apt 2002 Gave my 30 day notice and move out no damages to Apt but no deposit returned as they falsely say I did a lease but out. Untrue statement by Trevi Mgmt 

Neivenb 

on BBB

3 years ago

They lied about and charged us for a carpet that was not new after a few months we notice lines and marks appearing "ps we never walked on the carpet with our shoes nor do we have animals. We were charged for insurance violations after we renewed our renter insurance based on information given to us by the property manager , another charged was for a molded bathroom and another which sealants were used to cover up cracks. The property manager lies and will do and say anything possible to gain an extra buck. I also asked the ... read more

Antoine A 

on BBB

3 years ago

I moved into the *** Apts managed by Greystar management in February of 2020. The couldt get people in due to the pandemic so they under priced the rental and issued 2 months free rent. In October I was offered another job and had to break the lease: even with eventually renting out the apt, Greystar issued punitive cost of 3 months rent ($2500/month) plus the remainder of the lease PLUS the so-called 2 free month rent - all amounting to $15,000USD. All of which I paid. December, Greystar starts demanding another $640. Feb 1... read more

Mary Prado P 

on BBB

3 years ago

My husband and I were approved for an apartment and paid all the fees and deposit. Were then told we were denied and when I called they said it was a mistake and said we would need to reapply and pay fees again and it would be credited to our account. Long story short after filling out all move in paperwork and setting up utilities we were told current tenants decided to renew our lease. We were told to go to the apartment- avana long pointe to pick up refund of the almost **** we spent. When we got there we were told they h... read more

Kyle J 

on BBB

3 years ago

In regards to ************ in ***** **, a Greystar property.There are too many complaints to list here as my word limit is cut short but I will try simply because the service is that poor. 1. Beware of the false reviews online, this place is a terrible place to live.2. This building was constructed to look nice, not to actually house residents. The walls are paper thin. If my neighbor so much as talks on the phone, receives a text message, listens to TV, I can hear it crystal ******** My neighbor consistently throws parties,... read more

Joseph N 

on BBB

3 years ago

Our building is just two years old and already we've experienced several building and construction catastrophes including severe rain flooding to the ground level units which is now an ongoing occurrence met with very delayed action from GREYSTAR to rectify the issues for residents. In our first year as residents, and PRIOR to the sale of our building to its parent company, GREYSTAR, we were impressed with the prompt response and action the management and maintenance teams took with each issue we faced. At the very least, co... read more

Ward B. 

on BBB

3 years ago

They avoid maintenance responsibilities, then charge you for them later. They are literally the worst landlords I’ve ever had. 

Mira A 

on BBB

3 years ago

Our **************** Express Appliance completed repairs for Greystar / *********************** ********************* , there are 5 outstanding invoices since 2020. We are trying to reach Bridgepoint Apartments for several months, we met all their requirements to comply with NETVENDOR in order for them to proceed with the payment(have proof of email). This company just simple refused to pay. Their ********************* | Community Manager is trying his best to help us to get paid for completed jobs, we have all unpaid invoic... read more

NK 

on BBB

3 years ago

The largest property management company on the planet is also the largest crooks in the business. Don't ever rent from one of them. You get some good people in management, but they pay them so little (even compared to other companies) that it's a constant revolving door. They also stretch them so thin and often have managers working two different properties in one week, so they are a) never available and b) too overworked to care. I am dealing with a manager now who I have literally had to call 3X in the last two weeks since... read more