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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
homeserveUSA is courteous. However, when we had a problem, it takes 7 days to correct it and it is not really acceptable with Plumbing situation! We had a person, non license, a few months experience, who came and broke more stuffs. And we were asked to pay for their negligence by claiming that our pipe was OLD! Well, we need to clear the bathtub buildup and the second crew came over and snaked that right through while the first guy failed to do it! It is unprofessional, not right, and may not be lawful! It looked to us that... read more
Business response:
*******, thank you for your review. I am sorry to hear you were unhappy with your service and we would like to speak to you about what happened. A specialist with the Office of The President will reach out to you. Have a good day! -Lisa
Many calls with no results. LOTS of promises though. A week without water, I had to hire a local guy myself and in less than 2 hours the repair was done. I cancelled them after paying premiums for YEARS.
Business response:
******* I am sorry to hear about the delay in your service. We would like to talk to you and see if we can help in any way. A specialist with the Office of The President will reach out to you. Have a good day! -Lisa
I had a great experience with HomeServe contractor. I wish I could get other home services with them. The plumber they sent out worked really hard and was very professional.
Business response:
******, thanks for letting us know how happy you were with our technician. Have a great day! -Lisa
Excellent Super fast service. They fixed the sewer the same day I called.
Business response:
******* thank you for your feedback. I am glad to hear you were happy with your service. Have a good weekend! -Lisa
absolutely horrible run!!! i had my system for a year and it continue to leak, they were out here in April and the same thing is happening, bunch of failed installs, system over flowing etc etc now it’s leaking again and they wanna charge me for coming out!! what a joke !!
Business response:
FPL Home Services works with all of our customers to ensure we provide excellent and efficient service, and we are always working on improving our operations. We're also committed to protecting our customer's privacy, which is why we do not discuss matters related to a specific customer's account publicly. We apologize for any misunderstandings and any inconvenience this situation has caused you, and will be contacting you to discuss your concerns.
I WILL NOT RECOMMEND. I have a TERRIBLE experience with homeserve. I had a premium exterior line insurance from them, and called them for service early july, they overall sent a few plumbers to my house. The first plumber they sent said there was a blockage on my exterior line that can not be snaked, they need to excavate to replace my pipes, but the company they sent does not excavate so they sent another plumbing company that does excavation, same diagnosis with my as previous company. Waited 3 WEEKS for this company to do... read more
Business response:
**** thank you for taking the time to provide feedback to us. I am sorry you were not happy with your service with us. Our records show that we did try several times to reach out to you to help resolve this but were never able to reach you. If you would like to speak to us about this further, please feel free to give us a call. Have a good day! -Lisa
This is the last part of the documentation for the phone call I made this morning - 1 July 22. It didn't fit in the window. "... Sydney should get a pay raise for remaining completely calm through all of this phone call. Especially if the correct bank account is in your system. We are not happy campers. I will continue to monitor our bank account to see if your computer system FINALLY GOT IT RIGHT! If this is how your company operates, what happens when a repair call comes in?"
Business response:
******** thank you for your review. I am sorry you are not happy with our service. We would like to speak to you to see how we can help. A specialist with the Office of The President will reach out to you. Have a good day! -Lisa
Service Line Warranty, a company now affiliated with Home Serve USA Corp, provides water and service line protection. I have a maintenance contract with them. I recently experienced a service line break under my home and the company promptly assigned the repair work to a local plumber. Unfortunately, the plumber was unable to provide an efficient and effective response. Service Line Warranty provided a very high level of support and maintained consistent contact with me and the plumber. The work was finally successfully comp... read more
Professional from start to finish. The problem was addressed in a timely manner. Initially it was thought that the issue may be more extensive if they went behind the wall. Also might have to remove sink and vanity. That scenario didn’t happen. So everything was covered! I am so thankful I signed up for the interior/exterior plumbing on our investment property. I highly recommend!
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 8:00 a.m.
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