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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The technician was a very good person, very knowledgeable. save me from a huge problem
Business response:
********** thanks for your feedback. Glad to hear we were able to help with your home emergency! Have a great week. -Lisa
Thank You HomeServe for your wonderful, fast, and professional service !!! ***** ********
Business response:
****** thank YOU for choosing HomeServe. Glad we were able to help. Have a great week. -Lisa
Home Serve has been approved by the Better Business Bureau and I don't understand how they have a quality rating. HomeServe's inability to respond to emergencies is dismal. HS once had representatives to take your information and respond to the emergency within 24 hrs. Now HS has a recording to locate your zip code then place the customer on hold. While on hold for 25 minutes, no representative ever fielded my call. I've dialed three different HomeServe numbers with the same results. This is definitely unacceptable. No one t... read more
Business response:
******* thank you for letting us know about this. I am not sure exactly what the problem could be, as we haven't had any other reports of problems connecting to an agent. We want to make sure to fix whatever is going wrong, so we will have a specialist with the Office of The President reach out to you for more information so we can help. Have a great day! -Lisa
This is a complete scam. They make it sounds it is a great service and you get an annual check up, except they consistently cancel the appointment with out notice, or don't show up. I would not recommend this service to anyone. It is a complete waste of money. Today i sat at home for 6 hours. They were supposed to show up between 8 am and 12 PM and it is not 2:24 PM and no one showed up.
Business response:
******** I am sorry to hear about your dissatisfaction with the rescheduling of your appointment. We want to provide a positive experience for our customer and would like to speak to you to see how we can help. A specialist with the Office of The President will reach out to you soon. Have a good day. -Lisa
I don't trust this company. In May I called for a service repair on a kitchen sink strainer. I called back after readying my policy and asked if this was covered and a customer service rep told me no! I checked my policy and it wasn't so I told them to cancel the service call. There was no point sending someone if I had to pay for it. There's a $25.00 service charge for the plumber to come to you're home. I was told I wouldn't have to pay this since no one came to my house and I canceled it within 2 hours. My June credit car... read more
Business response:
******** I am sorry to hear you were not happy with your service. We would like to follow up with you to see how we can help get this resolved. A specialist with the Office of The President will reach out to you soon. Thank you for taking the time to let us know about this. Have a good day. -Lisa
Please be careful when you do contract with this insurance company. Very limited coverage. If you carefully see their fine print, they can put 1000 excuses not to cover your repairs. They designed their plans just to check problems but not to repairs.
Business response:
*********** thank you for your review. I am sorry you were not happy with the terms of your contract. I see that you have already spoken to a supervisor for an explanation of the contract terms. Reach out to us if you have any other issues we may be able to help with. You can also view your plan info online at Homeserveusa.com. Have a great day! -Lisa
Hi! I just put 1 star because I could not choose 0. I have been paying for more than one coverage to this company since 2017; yesterday, it was the first time ever that I have an issue with one of my appliance; with my Water Heater. My water heater started to leak water and my garage was getting very wet because of this situation. I call them, I told them it was an emergency because the water heater was leaking and it could get worse by the minute. But they came back to me that the next available date they have available is ... read more
Business response:
****** I am sorry to hear you were dissatisfied with your service. We would like to speak with you about this and see how we can help. A specialist with the Office of The President will reach out to you soon. -Lisa
I asked for quote on new ac unit and possible duct work. Technician came out looked at AC unit, looked in attic and sat up there while talking on cell phone - weird. Quote was 50% higher than other quote (which I also thought was high) from my regular ac people. He seemed not to care and said to show him the other quote and he would see what he could do. I said “I just want your best price, no negotiating.” Seems like they get a cut? Anyway, I do not trust them and judging by other reviews will always avoid this company. I d... read more
Plumbing company staff were able to solve water leak issue.
Business response:
***** thank you for your review. I am glad to hear everything went well for you. We hope to always be able to help when you need us. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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