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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They are a scam. We signed up for their service through ********** *****Company in 2013. We were told it was only for our clean water line from the street to the house. We received a letter from them about our indoor plumbing that could be covered and we called to see if it also covered our sewer line to our septic tank. We were informed that we already had that coverage. We have received letters in the past to sign up for sewer line coverage since we signed up for clean water coverage on multiple occasions. We had a major r... read more
Business response:
Hi ****Thanks for your feedback. I am sorry to hear about your dissatisfaction. From our records, it appears that you did not obtain Sewer/Septic line coverage until 1/8/22 which was after you had your issue repaired. I will have a specialist with the Office of The President reach out to follow up with you to see if there is anything else we can help with. -Lisa
I have the coverage for the gas and water lines through my gas company. I smelled gas and called the gas company who shut off my gas and took the meter until I could get it fixed. Called your service and when they came out made every excuse in the world why they couldn't fix it nor cover it because the pipe was partially uncovered and they would have to dig under the house since it's on blocks and not on a foundation. Refused to give me anything in writing and refused to allow me to speak to someone in management. I have ema... read more
Business response:
****** thank you for your feedback. I am sorry to hear you were not happy with your service. Our records show that the claim was denied due to the pipe needing to be moved from above ground to below ground. The contract does not cover moving the line. I would be glad to have a specialist with the Office of The President reach out to answer any questions you may have. -Lisa
I have always had great service from home serve worth every penny , I even purchased 4 coverages for my son as a gift , waiting to hear how his service goes since he is a small town
Business response:
****** thank you for your feedback. We hope to always be able to help when you need us. Have a good weekend! -Lisa
Very good experience, prompt and took care of the situation.
Business response:
******** thanks for your feedback! I am glad you were pleased with your service. Have a good weekend! -Lisa
Never had 2 use this service but paid a cost onetime by check on renewal of new year the kept my banking information n charge my acct. Contacted n waiting on refund one time paid pervious year retained information is FRADUALENT its my approval to okay for another year of service.
Business response:
Carolyn, thank you for letting us know about this. We have the document you sent us that states you were signing up for 'Annual Check or Money Order' billing. It advises in the document that you understand the payment you sent in would be used for future payments since you were enrolling in an annual plan. But not to worry! We will definitely get this taken care of for you. I will have a specialist from our Office of The President follow up with you to make sure this is resolved. Have a good day. -Lisa
I signed up for this service through my gas company semco. It looks like a great deal and semco has provided my family with great service through out the years. I paid for the furnace protection for a few months and had some trouble so I called and they were quick to respond the first time. They stated they would call me back, my furnace would not stay running in below zero temperature. They called back and said that they couldn't find a service provider and they were working on getting me the help I needed. A supervisor was... read more
Business response:
***** thanks for your feedback. I am sorry to hear you were not happy with your service. We would like to speak to you to make sure we have done everything we can to help. I will have a specialist with the Office of The President reach out to you. -Lisa
Customer Service is extremely poor. Repeated calls were made to Homeserve trying to resolve an issue. Each time we spoke with a different rep and each one gave us a different answer. For 8 years we were billed monthly for a premium water heater plan which increased from to $9.95 per month to $10.95 in 2022. The premium plan had a $2,000 coverage limit. In April 2022 our water heater started leaking and needed to be replaced. When we contacted Homeserve we were told they didn’t have a premium water heater plan and that our co... read more
Home Serve responded very timely and the subcontractor did a good job repairing the sewer drain broken at the curb. They were not however very skilled at restoring the concrete sidewalk that had to be replaced. I do not think the repaired sidewalk will make it through next winter when the ground freezes.
Business response:
******** thanks for your feedback. Sorry to hear about your concerns. Please give us a call if you do start having any issues with your repair and we will be glad to assist. Have a good week! -Lisa
The technician was very professional I would ask for him again
Business response:
Pricilla, thanks for your feedback about your technician. We are glad to hear you were happy with the services provided. Have a good week. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 8:00 a.m.
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