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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
These ******** are VERY good at taking your money every month but when it comes to helping you when there is a plumbing or sewage issue, they have absolutely NO sense of urgency! . In mid November we had a call from them actually about 20 from them to get us out to help - and now no one EVER calling us back - one of their reps - after yet another call - said we had to get authorization for the cost after 120 days. i submitted the necessary paperwork and I received an acknowledgement email saying they would be review and be i... read more
Business response:
******** thank you for your feedback. I apologize that you feel this way and would like to have a representative with the Office of The President reach out to you to see if we can help. Have a good day! -Lisa
The professionalism of this company is second to none. They responded in one hour and I’m totally satisfied. I recommend Home serve for all your home maintenance needs. Thank you. ***** *
Business response:
****** thank you for your feedback. We appreciate you letting us know about your great experience with our contractors. Have a good weekend! -Lisa
The guy you sent out told us our furnace was shot. He did something to make it make a loud noise and told my husband that if he turned it on we would be dead by morning from carbon monoxide poisoning. Well we had a different guy come to look at it and the only thing wrong was a very dirty filter!! You’re guy wanted us to replace it for $4000.00 when it just needed a new filter! So either he didn’t know what he was doing, or he was putting on a good show trying to get us to spend a ton of unnecessary money. We’re not happy at... read more
Business response:
******* thank you for your feedback. I am sorry to hear you were displeased with your service. We would like to have a representative with the Office of The President reach out to you to see if we can help. Speak to you soon. Have a good day. -Lisa
The professionalism of this company is second to none. They responded in one hour and I’m totally satisfied. I recommend Home serve for all your home maintenance needs. Thank you. ***** *
Business response:
****** thank you for your feedback. We appreciate you letting us know about your great experience with our contractors. Have a good weekend! -Lisa
I was impressed with the quick response and ease of scheduling timely repair work, the professional behavior of the repairmen and resolution of my repair problems
Business response:
******** thank you for your feedback. I am glad we were able to impress you and hope to always be able to help when you need us. -Lisa
I’m so blessed too have Chosen Homeserve as my #1 overall . I would recommend them highly they are best!!!!! Never been let down or problem hanging over my head with them yet!!!
Business response:
**********, thank you so much for your feedback and recommendation. Have a great week! -Lisa
The guy you sent out told us our furnace was shot. He did something to make it make a loud noise and told my husband that if he turned it on we would be dead by morning from carbon monoxide poisoning. Well we had a different guy come to look at it and the only thing wrong was a very dirty filter!! You’re guy wanted us to replace it for $4000.00 when it just needed a new filter! So either he didn’t know what he was doing, or he was putting on a good show trying to get us to spend a ton of unnecessary money. We’re not happy at... read more
Business response:
******* thank you for your feedback. I am sorry to hear you were displeased with your service. We would like to have a representative with the Office of The President reach out to you to see if we can help. Speak to you soon. Have a good day. -Lisa
I have lost 3 rate locks due to an open permit FPL Home Services will not close. Stephanie Kussrath will not return my calls and everyone wants to pass the blame around. The technician they sent out said everything was done properly but the inspector just failed it a second time. I am suffering damages that is about to lead to a lawsuit if this isn’t resolved in the next week.
Business response:
Home Services works with all of our customers to ensure we provide excellent and efficient service, and we are always working on improving our operations. We're also committed to protecting our customer's privacy, which is why we do not discuss matters related to a specific customer's account publicly. We apologize for any misunderstandings and any inconvenience this situation has caused you. As we are, we will continue to work with you on the resolution.
Recently reviewed my elderly mothers bills and discovered she has been paying Homeserve for several very dubious policies that are collected by her gas company. She was paying for some things that are already covered on her home owners policy. The water line policy has so many exclusions, it is practically useless. In my opinion, this is a shady outfit that takes advantage of vulnerable people. Most people would be better off putting $18 per month in the bank (or a coffee can) and making their own emergency repair fund.
Business response:
*** thank you for taking the time to leave us feedback. If you would like to discuss this with us, please reach out to us at CustomerAdvocacy@Homeserveusa.com and we would be glad to answer any questions you have. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
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