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HomeServe
- Insurance
- Norwalk, CT
About this business
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I worked on a clog backing up in my toilet and bathtub for several days to no avail. Did not remember I had an Internal Plumbing Plan with Home Serve. They sent Chris from ****** and he saw that my pipes had to be replaced. I WAS SO BLESSED! THEY TOOK OUT THE OLD PIPES AND REPLACED WITH NEW. The plan with Home Serve is well worth having.
Business response:
*********, thank you so much for your review. I am so glad to hear we were able to resolve your plumbing issues. Thank you for choosing Homeserve! -Lisa
In an attempt to get a refund on an unexpected rise in premium coverage, I was forced to believe that a letter stating this increase was sent to me, which was incorrect; I never received a copy letter of this increase. This company has strict rules of their own perspective of evidence and is not flexible to tailoring to the voices and needs of customers, nor do they consider ways to compromise or invent kindly and considerate solutions that both parties can agree on. As a senior person, a widow, living on a fixed income, I f... read more
Business response:
******** thank you for your feedback. I apologize you were not happy with the experience you received. I will have a specialist with the Office of The President reach out to you again. Have a good day. -Lisa
You have not fixed my problem. You have scammed me for money.
Immediate response. Problem solved. Happy that I have Home Serve.
Business response:
Marcia, thanks for the feedback. We are happy to help. Have a great day! -Lisa
Called HomeServe on Saturday February 5, 2022. The customer service rep, who is NOT a plumber, tried to tell me that I had no insurance coverage for a "broken toilet" (I have external sewage coverage, NOT internal line coverage); I had to INSIST on a plumber coming out as I thought it was a sewage line problem. A plumber from Frasica came out on Sunday Feb 6, 2022; he gave a cursory look down the outside sewage access; he didn't think it was a sewage line problem, but an internal plumbing problem. He LEFT without fixing anyt... read more
Business response:
******* I am sorry to hear of your dissatisfaction with your initial experience. I am glad we were able to get your issue resolved, but we would still like to follow up with you regarding your feedback. We will have a specialist with the Office of The President reach out to you soon. -Lisa
i have had home serve since 2009 and i could not be happier it is like having a blanket covering my home and i have had to use it twice with great service and great work. they have great company with the best service and friendly people
Business response:
Mary, thanks for your feedback and for taking the time to let us know how we are doing. Have a great week. -Lisa
I live in a three-bedroom condominium, and have resided here since 1994, in the city of ****** ****** *** I am very pleased with the service I received from HomeServe insurance, for the plumbing I had to get for my defective 30 gal. water heater (Loud banging when Hot water was turned off Leaking, Water not Hot enough), they replaced my water heater with a new one. The plumber was very professional with a great attitude and the job came out beautiful! I have policies for Complete Interior Electrical Line, Plumbing, Heating a... read more
Business response:
Claynette, thank you for your review. I am glad we were able to resolve your water heater issues and give you some peace of mind. Have a great day! -Lisa
I placed a call to Home Serve on February 2, 2022 between 7-8 am for an emergency. I had a sewage backup in my basement. Couldn't use the water or flush the toilet. I was initially advised that they had 12\24 hours to get back in touch with me. After I insisted that this was an emergency, the caller changed it to critical. I received a text message from a Plumber at 10:56 am telling me their technician would arrive between 2 and 3 on FEBRUARY the 7th. This is totally unacceptable. I called Home Serve back, they contacted the... read more
Business response:
******** I am sorry to hear about the trouble you had with your service call. I assure you this is not how we want our customers to feel about us. I will have someone within our Office of The President reach out to follow up with you so we can help resolve this issue. -Lisa
Prompt, courteous and professional service. An enjoyable and rewarding experience.
Business response:
******* thanks so much for your feedback. I am glad your experience was a good one. Have a good week! -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 12,398 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 8:00 a.m.
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