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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The sales associate Guaranteed a lower power bill and the house to be cooler. That was September 2021. Nothing is true about any statement the sales associate made. Only thing happened is I have a $5000 bill. The management did nothing. They stated you signed the agreement and that is that. No apology, No offer of discount, No nothing. Hopefully i can get a close to this soon. It is very frustrating to believe in a company only to be taken for a ride with no sympathy. Your sales associates should be trained to properly quali... read more
So I had a part on my furnace that broke it kept turning furnace on and off without giving heat. The motor turned on and off so much it is now making a horrible rumbling noise. The technician says he cant fix it till its totally broke and the noise is intermittent. Homeserve wont let him replace it. So what good it their maintenance agreement if aren't going to fix a bad motor.
Business response:
****** thank you for your review. I hate to hear about your recent heating issues. I will have an advocate with the Office of The President reach out to follow up with you regarding your concerns. Have a great day. -Lisa
We had a big storm, trees took out the water lines on my rental, the tenants have been misplaced for 10 DAYS, and I have not received any assistance. I believe this company is selling services that they can not provide! They have had plumbing contractors call me from TX and SC. We are in California. I am sure there are laws to protect consumers from companies offering services they can’t provide! This is unacceptable and I am seeking legal advice!
This company Homeserve is horrible,I wouldn’t recommend them, they don’t stand up to there word , I was covered for air condition ,they signed me up and when I needed them ,they ask is my air condition inside or on the roof ,so I said the roof they said it’s not covered,they don’t service on the roof,I Wasn’t asked that when I got service with ‘them,so they sent a check to cover what I paid premium’s for the months and cancel service ,there not to be trusted.do your research before getting them ,there a third party service f... read more
Business response:
*******, thanks for your feedback. We always send out your terms and conditions when you enroll in a new plan to make sure the customer has a chance to look over it and make sure it works for you. We will have an agent with the Office of the President reach out to you to make sure you did receive it and answer any questions you may have. Have a good day. -Lisa
I have been paying a premium of $9.95 for water heater for HomeServe policy assuming that I have a premium replacement plan of $9.90 for Dominion Virginia. When my water heater failed, they tell me that I have only a lower $6.95 water heater repair/replacement policy and they will give me a credit of $1000/- for replacement only if I use their supplier. Although I have been charged more that the premium plan, but my coverage is for a lower plan.
Business response:
******, thank you for your review. We would like to take a look into this issue for you and will have an agent with the Office of The President follow up with you next week. Have a happy New Year! -Lisa
Home service technician Rich was incredible. Unbelievably efficient timely and took the time to tell me what was going on. Thank you never had to use this service before after years of having a contract. I am more than pleased!
I had a plumbing problem at about 900pm and the problem was taken care of by 8:30 am ??????
HomeServe was very professional and polite. They served my need in a timely manner, I’m very satisfied with their services.
Very good and affordable services, I always tell my friends and family to avail this, highly recommended!
Business response:
***** thank you for your feedback and recommendation! We hope to always be able to help when you need us. Have a great day. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 8:00 a.m.
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