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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
These ********are VERY good at taking your money every month but when it comes to helping you when there is a plumbing or sewage issue, they have absolutely NO sense of urgency! We've been paying them for protection on our interior and exterior plumbing and drain lines for YEARS and YEARS. In mid December we had a leaking sewage line in the basement. After spending 2 days waiting for them to get someone out to help us - and no one EVER calling us back - one of their reps - after yet another call - said they would reimburse m... read more
Business response:
******** thank you for your feedback. I am sorry you have had such a difficult time with this, but we will get this resolved for you. I see that you are already working with someone from our Office of The President so we will do everything we can to turn this around for you. -Lisa
This company is a disgrace. I lost heat on January 7th, 2022. Repair man came and said I needed a new burner. He didn’t have the part and would order it. This was a Friday. He got burner to work for 10 minutes and it shut down. Had another repair man come Saturday and said why did we call you need the part. He got burned to work for 5 minutes and it shut down. Sunday we called and they sent a repairman and said they don’t have the part yet. Got it to work 5 minutes and it shut down. Monday we get a call from parts and they a... read more
Business response:
****** thank you for letting us know about this. I see that you are already working with Amanda in our Office of The President and we will do everything we can to help get this resolved. Have a good day. -Lisa
Immediate response, never had a problem them coming, glad I have Homeserve
Business response:
****** thank you for your feedback. We are happy to be able to help. Have a great week! -Lisa
The service man was easy to reach. He responded properly. His communication was very clear. He approached the problem professionally. When he left the problem had been solved
Business response:
***** thanks so much for your feedback. I am glad we were able to resolve your issues and hope to always be able to help when you need us. Have a good week! -Lisa
On 15th Jan, a call was made to report the leakage in the incoming water pipeline where your company was informed about serious nature of the issue because my husband who is disabled and is a critical care patient lives in the basement room where all this issue had surfaced. Homseserve sent a technician who came on Monday the 24th to fix the issue, for which they dug the front yard but in turn damaged the gas pipe and left us without gas, heat, and water for 30 hours in the month of January with below freezing temperatures w... read more
Business response:
******, thank you for letting us know about this. I see that you are already working with our agent Mallorie with the Office of The President to resolve this issue. I will let her know to reach out to you again to make sure everything is set for resolution. Have a good day! -Lisa
I signed up for Homeserve several months ago through *********** thinking it would be a great investment for my older home. I was wrong. About a month ago (head of some freezing weather), I called them because I wasn't getting gas to half my house and wanted someone to check my lines. I called them, got a call from a service provider shortly after and got scheduled for service. The service day came and went with no one showing up and no call from the provider. So I called the provider the day after the scheduled service and ... read more
Business response:
****** thank you for your feedback. I am sorry about the frustration this must have caused. We would like to speak to you to try to resolve this as quickly as possible. I will have a specialist from the Office of The President reach out to you. -Lisa
I really think this company are scam artist that are allowed to use FPL name. Trying to send me a warranty claiming my water line is old. Problem is I don't have a water line I am on well water. They are constantly sending me letters for warranties for my electrical going to my house. Their own website states "The above products, plans and services are offered by FPL Home and its affiliates and not FPL." Why would FPL allow this. $$$$ they want you to get scammed. They ARE NOT FPL. Also look at their responses to peoples com... read more
Business response:
FPL Energy Services (FPLES) works with all of our customers to ensure we provide excellent and efficient service, and we are always working on improving our operations. We're also committed to protecting our customer's privacy, which is why we do not discuss matters related to a specific customer's account publicly. We apologize for any misunderstandings and any inconvenience this situation has caused you, and will be contacting you to discuss your concerns.
After noticing water in my yard, I called Homeserve. They sent out someone to examine it the next day. He told us that my water main was broken, and we needed to turn off all the water. His next available service date was more than a week away. I called Homeserve to try to arrange anything sooner, and they said they'd call me back. They never did. After a few days without running water and frustrated by a lack of showers, I decided to call an unaffiliated plumber for an estimate. He came the same day, quoted us a very reason... read more
Business response:
********* thank you for your feedback. I am sorry to hear about the delay in your service. We would like to speak to you to get a better understanding of this situation and will have a specialist within our Office of The President reach out to you. -Lisa
I’ve been a HomeServe client for several years. I have to say, I was a bit skeptical at first because my prior experiences with companies that offer extended service plans/insurance for things like furniture have never been honest and forthright. Rather, they do everything in their power to make you stop calling so that you’ll never exercise a claim. NOT TRUE WITH HOMESERVE. This is the best managed and incredibly responsive insurance provider I’ve ever seen. Just this year I’ve called twice about 2 different electrical issu... read more
Business response:
******* we truly appreciate your feedback. We love being able to help resolve home emergencies for our customers. Have a great week! -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
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