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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Home Serve responded quickly to get our broken water pipe fixed. We had our water back on in less than 24 hours.
Business response:
****, thank you for your feedback. I am glad to hear your issues were resolved so quickly. Have a great weekend! -Lisa
The technician was efficient and very polite. Arrived the same day I called. Solved the problem.
Business response:
****** thank you for your feedback. We are happy to be able to help! Have a great weekend. -Lisa
Prompt service from beginning to the end. Very professional and knowledgeable techs. All that have serviced my home have been polite and respectful. One of the best investments I could have made for my home.
Business response:
********** thank you for your feedback. We strive to provide you with great service and are glad that you are happy with your experiences with Homeserve. Have a great weekend. -Lisa
Plumbing was backed up in my basement so had NO use of water or TOILET. I called and they said they could not get anyone there until the next day. I had to call my own plumber who was at my house within 2 hours. Payed for repairs out of my own pocket and they refused reimbursement. They saved $140 and got a 1 star review for it.
Business response:
****** thanks for your review. I am sorry you are unhappy with your service and we would like to see if we can help. I will have an agent with our Office of The President follow up with you. Have a great day. -Lisa
Worst billing company I have ever dealt with. After months of trying to resolve a credit card billing problem with no results I canceled all 5 of my contracts. After at least 6 long phone calls I would be assured they would take care of the billing problem. This took months of calling them. Then again I would receive more pending cancelation notices. As of today I have canceled all coverage with this company. Be wary if dealing with this company
Business response:
****** thank you for letting us know about this. We would like to speak to you further so we know where improvements need to be made. I will have someone from the Office of The President reach out to you to follow up. Have a great day. -Lisa
Have home serve on every system in my house needed a repair ended up with a plumber they sent ripped us off 1400 for 5 hr repair had to wait days and dozens of calls to end up with higher bill then getting my own plumber. Looking to replace them. Totally dissatisfied
Business response:
******* thank you for your feedback. We would like to get a little more information about this so we will have an agent with the Office of The President reach out to you to follow up. -Lisa
Had to call for a water leak to the house. Home Serve had a Plumbing Contractor in no time. The Plumbing Company was Excellent !!! Had water back to the house in house in hours. Was so glad to have the Home Serve. **** **
Business response:
***** thank you for letting us know about your experience. I am happy that everything went so well for you. This is what we strive for. Have a great week! -Lisa
HomeServe I am writing this letter to request a refund on my “service contract” for this year for the following reason. On Thanksgiving night our water heater was leaking a little as it has done before so as usual we called HomeServe. The next day a technician came and after 2 minutes of “inspecting” my water heater he said that the whole system was rotting and would need to be replaced and that “someone” would be in touch. Two whole days later a woman called to tell me that it would not be covered under my “service contract... read more
Business response:
*****, thank you for your feedback. I will be glad to have an agent from our Office of The President reach out to assist you. Have a great day! -Lisa
The customer service agent was most professional and explained my options. I was called and made the appointed time for the technician to come to my home. The technician was also most professional. He explained what he thought what might be causing the water leaking and what steps might need to be taken. He then diligently worked to find the leak and replace the leaking pipe. I am pleased with the professional and prompt service I received.
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
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