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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We are having the same problem with getting our toilet fixed. Days of waiting and DENIED for a backed up toilet.
I filed a claim on 8/16/21 to have a appliance repaired and of today the technician has been to my home once and diagnosed the problem. The part I need is supposedly on back order. However I have called continuously for a month requesting the part information so I can step to locate the part myself. After being transferred numerous times whenever I call no one is able to provide the part information or resolve my issue. This company needs to be reviews thoroughly for there customer service and business practices.
Business response:
******** thanks for letting us know about this. We will have a specialist reach out to you to help any way we can. Have a great week! -Lisa
One star because zero stars is not an option. Wednesday I called with a water leak in the wall and was told a contractor would call later that day or in the morning with an appointment. I called back late Thursday since I had not received a call, I was out on hold, customer service returned to say he had the contractor on the phone and placed me back on hold, he returned and said instead of keeping me holding on he would call back in a few minutes. Two hours later I called back and they were closed. Friday morning I called a... read more
Business response:
******** I am so sorry to hear about the trouble you are experiencing. We strive to deliver top notch service and it sounds like you have not received it. I will have a customer advocate reach out to you to help. Thank you for letting us know about this so we can work on making it better for you. -Lisa
The service man was personable, professional and even nice to my dogs. He was on time even though they had to squeeze me in on the day I needed. I have no complaints and cannot imagine how this service could be improved.
Business response:
*****, thank you for your feedback. I am glad to hear that you are pleased with your service. Have a great week! -Lisa
Everybody I dealt with was professional and helpful in a word excellent.
Business response:
*****, thanks so much for your feedback! Have a wonderful week. -Lisa
We moved to ***** ******** early 2021 into a 55 and over community. Our neighbor recommended we call HomeServe to cover various things on our home. Eight months later we had our toilets backup. We called HomeServe and the next day a plumber came and said the pipes were clogged from roots. He cleared it and said he’d be back to replace the pipe. We were very happy with the work that was done and have recommend HomeServe to our friends and family.
Business response:
******** thank you so much for your feedback and recommendation. We appreciate you choosing Homeserve and hope you have a great day! -Lisa
**** ** The electricians came did a great job. Were professional, friendly. I was receiving double the electric bills of my neighbors. The first electrician came and was able to work on the heater in the bathroom that was constantly running and slashed my bill to less than half. Then on a different day tow others showed up and replaced my meter and lot's of other stuff. a good experience.
Business response:
****, thanks for your feedback. I am glad to hear we were able to resolve your concerns. Have a great week! -Lisa
This is a two-day HomeServe experience. The single star given in this rating is 100% for the very good people in customer service who helped me during this 3-part unsatisfactory situation. My utility company, ***, outsourced its service contracts to HomeServe. This report is on my very first experience engaging - or attempting to - HomeServe in that capacity: Yesterday, HomeServe didn't show up for a furnace servicing at a rental property I have. When I called was told the appointment had been cancelled. The supervisor I hea... read more
Business response:
***** thank you for your feedback. I am sorry to hear of the trouble you are having with getting your heat unit taken care of. I will have a specialist from our Office of the President reach out to to assist. -Lisa
I think that best home care is the best company in the world.
Business response:
*******, thanks for your feedback. I am glad you were pleased with your services. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
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