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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We have been calling almost every other day for weeks, it started July 23rd 2021, waited almost 2 weeks for a response and have been calling at least every other day. No one shows up or calls back to look at problem. 8/27/2021 and yet again we are waiting for a plumber to call back just to look at problem. We have very low water pressure. One company showed up L#### Plumbing, 2 1/2 weeks ago and said he will get excavators to dig by water main because it has to be build up in line. a week after 1st visit a leak company shows... read more
Business response:
****** I am so sorry to hear about the delay you are experiencing. I will have a customer advocate reach out to you to help in any way we can so that we can get this resolved. Have a great day! -Lisa
Home Serve is the best home warranty in the market. They are good in paying the claims. There service contractors are first class contractors that do have good reviews. I'm glad I have HomeServe,
Business response:
***** thanks for your feedback. I am glad we have been able to meet or exceed your expectations and hope we can continue to do so. Have a great week! -Lisa
I had a very good experience with HomeServe. I have mainline protection and the turnoff valve on the mainline before the regulator was leaking. This was covered under the mainline warranty. HomeServe had a high quality plumbing service contact me and set up an appointment. They were on time and replaced the old faucet with a new lever faucet and all is well and I am extremely happy with the entire process. They had to cut the pipe and do some soldering to install the new one. Great job! Thank you HomeServe
Business response:
Hi George. Thank you for your feedback. I am glad that you got your issue resolved to your satisfaction. Phyllis
Very fast service neat and professional I had a sewer back up I called for service and they were at my door within an hour to repair and get things back to normal
Business response:
******** we appreciate your feedback. Thank you for choosing Homeserve and have a great week! -Lisa
I was about 11 months into my Home Serve main water line repair warranty plan. I needed to turn off the main water supply valve but it was broken it was impossible to turn off the water to the house. I contacted Home Serve and after verifying coverage they scheduled *** *** *** ******** to make the repair. They showed up on time, professional, courteous, wore a mask, and replaced the valve in a timely manner. Thank you!
Business response:
******** you are most welcome. I am glad we were able to resolve that problem for you. Have a great week! -Lisa
Great professional and very timely service!! HomeServe has never let me down….
Business response:
******** Thanks so much for your feedback. We are thrilled we have met your expectations.
I had a service contract with Homeserve for my gas heating system. The fee was $440 for one year. I decided to cancel the contract after six months. I was told I would receive a refund of $201. I never got that refund. When I called to complain I was told I was not intitled to the refund because I had a service call in February. My heat was not working. The homeserve service man told me that I had to decarbonize my furnace and Homeserve does not provide that service. He left me without heat and without doing anything. I had ... read more
Business response:
****** Thank you for your feedback. I am sorry we did not meet your expectations. I will have someone reach out to you.
It was Sunday a few weeks ago that I had a problem with my drain on the line thaaar my Washer is connected. It was 4PM so I thought let me call Home Serve to set up an appointment for Monday or Tuesday of the next week. As the customer service person took my information she told me she had fowarded my information to the plumbing Contractor that would handle my claim. Much to my surprise my phone rang within 5 minutes of being on the phone with Home Serve, it was the plumbing contractor asking me if I would be home in the nex... read more
Business response:
**** * am glad to hear your repair went so well. Thank you for your feedback and recommendation. Have a great week! -Lisa
It was difficult to get through to a person at Homeserve but once I did all went smoothly. A plumber contacted me very quickly and was able to come that same day. The 2 young men were polite and knowledegable.
Business response:
Thank you for your feedback. I am glad your issue was resolved.
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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