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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very Professional! Customer Service Representatives Excellent! Have been with Homeserve for a very very long time & have only had to use them twice. Though it took awhile, they really came through on replacing my old water heater with a wonderful brand new one. And the company they used was EXCELLENT! I’m so very happy that all went so well. I would definitely recommend Homeserve.
Business response:
***** thank you for your feedback and recommendation! Have a wonderful week. -Lisa
The rep arrived in a timely manner, he was also friendly and courteous.
Business response:
*** thanks for your feedback. I am glad to hear you were pleased with your technician. Have a wonderful week! -Lisa
As a word of warning if you are having your sewer line replaced (and I assume any other type of replacement), do not let the contractor leave without completing! This is my second review, the first one being pretty positive considering the lack of communication between HomeServe and the contractors they hire. Since then, I have spent about 2 months trying to get some repairs covered but I 1) made the mistake of trying to re-seed my lawn myself since the contractor told me HomeServe would cover costs because they weren’t goin... read more
Business response:
******** we appreciate your feedback and letting us know about this. We are always looking for areas that may need improvement. I know that you have already worked with our customer advocate Meghan to help with these issues and we thank you for the opportunity to assist. Have a great week! -Lisa
What a horrible company! Our water heater broke in November 2020. We have been customers of ********* Water company and pay extra for Line Care Insurance, which is handled through Homeserve. Homeserve facilitated the replacement of our water heater, which was done in November 2020. Approximately 5 months later, the water heater went bad. It took Homeserve over a week to get this fixed. While it was inconvenient, we chalked it up delays due to Covid. Our water heater busted yet again 4 days ago.....a repair man came in and wa... read more
Business response:
******, I am sorry to hear about the trouble you have had with this. We would like to help any way we can. Please contract us at ********************************* *nd we will have a customer advocate reach out to you. -Lisa
Stay away...The company does not stand by their policy. My Hvac was deemed obsolete and I used their contractor to replace my unit. The contractor called HomeServe to make sure it was covered before doing the work. They asked for a list of items, which the contractor provided. Every month I called in to check, hours of waiting and getting the run a round. Calls always ended with it's being processed..... 6 months later. I was told the policy reads no coverage, their interpretation of their policy is so skewed their way.
Business response:
Nina, thank you for your feedback. I am sorry to hear you were not happy with your plan. I would like to have a customer advocate follow up with you to explain the terms of the contract and see if you have any other questions or concerns we could help with. Have a good day. -Lisa
I have a Homeserve contract for my air-conditioning. I have a recurrent leak from the attic. At the second visit the technician stated that the AC was unrepairable because the condensate catch pan had a hole in it and it could not be replaced because my machine was too old. I was at work during this conversation. He indicated that I needed to replace the entire system. A few minutes later a salesman called to make an appointment to replace the machine. After I came home I inspected the machine and found the catch pan full of... read more
Business response:
******* I apologize for the negative experience you have had. We would like to speak to you in regards to this so we can gain a better understanding and look into this for you. I will have a customer advocate reach out to you to follow up. -Lisa
We had a bad storm last night, The electric was out for about 15 minutes. When the power resumed my air conditioning system wasn't working. I realized this at 830am today! I called FPL and explained my problem to Allison. She dispatched A service tech names John. When I spoke to Allison it was 845am!! John was at my house at 950am and had me up and running by 1015aI couldn't believe how fast they got to me and had me up and running!! I think Allison and John were Awesome, They couldn't have been nicer. Florida Power... read more
this is decpetive practice....do not use.....I asked for the data that would reflect the number of repairs made in my area as an overall percentage of population in my area and the company was totally unaware of any repairs being made in my specific area.
Business response:
****, I apologize if we were not able to provide you with the information you were looking for. If you have any other questions or concerns we would be glad to have a customer advocate reach out to you to assist. Please feel free to reach out to us at *********************************and we will give you a call. Have a good day! -Lisa
I have been working to get a sewer lateral reimbursement check for my mom since March 2021. After sending in the required paperwork in March and multiple calls May/June/July to follow-up on status/timing to receive her reimbursement check I was finally escalated to the HomeServe Repair Management WOW team mid-July. At first, I thought we were on our way after receiving two follow-up calls from the WOW team contact I had spoken with directly about our situation. She told me the finance department had approved reissuing of the... read more
Business response:
Kim, I am sorry to hear about the trouble you are having getting this taken care of. We will help get this taken care of for you. Please reach out to us at ********************************* and we will have a customer advocate reach out to you. Thank you for letting us know about this. We will speak to you soon. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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