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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Called for service and had someone there that day. Got the job done in a few hours. Very happy with their service
Business response:
***** Thanks for your feedback. It is great to hear that your experience a good one. Have a good weekend. Phyllis
I called on a Friday afternoon about my hot water heater being on the fritz. The soonest they could have a service here was the following Monday which I understood completely. Service guy came, recommended replacement because part had been replaced once and old heater was 20 years old. It was a smooth easy process and thanks to homeserve I was only out $400 instead of $1400
Business response:
****** *hank you for your feedback. We are glad you had a positive experience with HomeServe! Phyllis
I had a 90 ft sewer line become unusable. Homeserve sent a company out to inspect it. They tried several times to unstop it, but the problem would return. The plumber called Homeserve and explained the problem. Next day the we’re putting in a new sewer line. I’ve dealt with home warranties before and never been happy. Homeserve is the first company to answer the phone promptly, talk with me through the problem and get the problem solved in a timely matter. 5 star service.
Business response:
Thank you for your feedback. I am so glad you had a good experience with HomeServe. Have a great holiday weekend. Phyllis
Great customer service great heating and cooling repair man explained procedure
Business response:
******* Thank you so much for your feedback. We are so glad that you had a good experience with HomeServe. Have a good holiday weekend! Phyllis
I've been paying for a full set of premium home service warranties since 2015. First time I had a problem with sewer line after paying a few years, they said they would not cover it because it was some old type of sewer pipe. Not happy with that after paying for the service...but at that time it was still controlled by ******** Energy Services, so I'm not going to blame Homeserve for that. I do still pay these warranties in my electric bill with ********, but it is now run by Homeserve. This time, when my hot water heater di... read more
Business response:
******** thank you so much for your feedback. I am glad we were able to improve your opinion of your home warranty plan and take care of your water heater issue. Have a great day! -Lisa
DO NOT USE- UNRELIABLE AND POOR CUSTOMER SERVICE. Technician showed up several hours late. Seem somewhat incoherent. Could really explain the issue and could hardly complete the paperwork. If he couldn't do the paperwork I am not sure how well he did everything else. I called the office and as expected, I get a customer service rep who reads a scripted response and can only tell me they have no management or line supervision working on the weekends to address my concern, only technicians. No sure how a subsidiary of NextEra ... read more
Since I have to apparently give them 1 star, that is what I gave. It would be zero if that were an option. On June 1st, I had homeserve's contractor out to fix a plugged drain line. They snaked in the bathroom, and that didn't work. Then snaked under the kitchen sink, and got the water to drain. Before they left, they told my wife that they had checked under the house, and there were no leaks. About a week later, we started noticing a lot of mosquitos in the house, and a rather musty smell. We use a swamp cooler and it is sp... read more
Business response:
***** I am so sorry to hear about the trouble you are experiencing! This is definitely not the type of service we strive to provide our customers. I will have a customer advocate reach out to you as soon as possible to help in any way we can. -Lisa
The guys that showed up were friendly as well as skilled. They replaced my main waterline and cleaned up and were gone in 6 hours. Very neat and tidy when they left. And no out of pocket costs !! Highly recommend Homeserve !!
Business response:
***** thanks so much for your feedback and recommendation! It makes us happy to know our customers are happy. Thanks for choosing us and have a great week! -Lisa
Love the service they are courteous,on time and do a wonderful job.
Business response:
******* thanks so much for your feedback. I am glad you were happy with your service and hope we are always able to meet or exceed your expectations. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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