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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have called Home Serve for electric repairs. The repairs when the technician finally showed up fixed one thing but broke another. Now my indoor water pipes are leaking from bathtub into my cellar. Am I covered? I have every single option available from Home Serve but NO! I am not covered. What a waste of money. This company that I thought was reputable has failed me more times than not. Very disappointed in Home Serve.
Business response:
****** thank you for your feedback. I am sorry you are not happy with your experience and we would like to see if we can help in any way. I will have an agent with the Office of The President reach out to you. Have a great day! -Lisa
HomeServe is awesome to work with. They communicate as needed with you and address concerns that you have. However, the plumbing company they sent this time had to come out 2 separate occasions to fix the drain pipe that was cracked. On the first occasion, the technician shared there was two separate cracks in the pipe, but they only replaced one part, which led them to having to come back a second time, and that delayed drywall work we had scheduled to repair the damage from the first leak.
Business response:
*****, we appreciate your feedback. I apologize that we had to make a 2nd trip to get your issue resolved, but are glad we were able to take care of that for you. Have a great week. -Lisa
Very professional and knowledgeable service from the technician that they sent to fix my plumbing
Business response:
******, thanks for your review. We strive to provide the best experience and are happy to hear you were pleased with your service. -Lisa
i am very impressed with home service because i called and a tech was here with in a hour and was very polite and respectful and he sure knew his job
Business response:
******** thank you so much for your feedback. We appreciate you choosing Homeserve and hope we can always assist with any home emergencies you may have in the future. -Lisa
Great response time; I was kept abreast when the technician would arrive, completed the job in a timely manner. Excellent customer service. When I mentioned having to use WD40 on the lock on my gate, the technician said he had some in his vehicle and would do it for me!
Business response:
******** thank you for your feedback. I am glad to hear you were pleased with your service and technician. Have a great day! -Lisa
If I could give negative stars I would. This company is horrible and just tales your money. Won't work with you at all. Our hot water heater flooded our basement because it rusted out. Called homeserve within 12 hours of finding out. Long story short, they told is they would pay up to $1,000 bit didn't inform is that when they made the decision to call 3 plumbers that they would charge us and deduct it from the $1,000. So we have sat with water in our basement because they refuse to replace it under the plumbers quote becaus... read more
Business response:
****** thank you for your feedback. I am sorry you were unhappy with your service. I will have an advocate from the Office of The President reach out to you to see if we can help in any way. -Lisa
We received a notice from Middlesex Water Company that we are enrolled with HomeServe. We never enrolled nor want their services. Tried to call Homeserve and Middlesex water and only get long wait times. We should not be automatically signed up for a service without written consent. We do no WANT this service. Thank you for listening BBB
Business response:
*** we understand how that could be frustrating and will do all we can to help. I did not locate an account in the system with the information provided with your review. I will have an advocate from the Office of The President reach out to you to assist. Have a great day. -Lisa
The app does not work. Then directs you to call a number that takes you to a medical alert recording. The whole thing is ridiculous!
I was very impressed by Home Serve USA extremely happy by there customer service couldn't be more helpful. I would recommend them to anyone. My problem was solved in no time. Thank You....
Business response:
****** thank you for your feedback and recommendation. We appreciate you choosing Homeserve. Have a great day! -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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