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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This is the WORST COMPANY!!! I have carried 5 policies for 10 years and when my hot water heater went out, I had to wait 3 days for a plumber to come out and when the plumber came out, he didn't even try to fix it or look at the hot water heater, he just said it needed to be replaced. When i tried to call Homeserve to see what the next step was, I was on hold for 40 mins before the call dropped, then after calling again I was told I would need to wait 48 hours for a call back I never received a call back so after 3 days I ca... read more
Business response:
Hi ******, I am sorry to hear about the delay in your service. According to our records your feedback has been sent to our Office of The President and a representative will be following up with you to help in any way we can. Thanks for the opportunity to fix this! -Lisa
Home serve did a great job with **** *** **** ******** sending their best crews to handle our broken sewer line and all repairs. We would recommend Home serve to everyone. Tanks to Billy and Chris for always checking in with us and following the contractors work day by dad until completion. Great job and skilled team of workers.** ******** * ********* ******** **** *****
Business response:
******* thanks for the awesome feedback. We hope to always be able to help when you need us. Have a great day! -Lisa
Stay away from Homeserve, they are good for just boiler gas cleaning but when there is a problem they don't have technicians that can really diagnose the problem and solve it. I was a customer from 2016 until today 1/20/2022, and the technicians like to waste time to justify the work. without doing anything.
Business response:
Hi ****thank you for your feedback. I see that we already have someone with the Office of The President reach out to you regarding your feedback. I am sorry to hear you were not happy with your service but we do appreciate you letting us know about this so that we had the chance to speak to you. -Lisa
Horrible.Took them 8 days to fix my heat leaving me with no heat over Christmas with a house full of guests
Business response:
Hi ****** thank you for letting us know about this issue. I am sorry to hear of your disappointment and will have a representative with the Office of The President reach out to you. -Lisa
HomeServeUSA is one one of the WORST companies to ever deal with, and if you are wanting to sign up for coverage under them, save your money. I placed a service call for backed up toilet, tub, and water leaking from pipes in basement. In the interim noticed a few faulty electrical outlets and this is how it all went down. Poorest customer service, spends all their time trying to deny claims than to actually make things right. HomeServe set me up an appointment through ***** ******** ** *********I had both interior/exterior w... read more
Business response:
******** thank you for your feedback. I am sorry to hear that your experience was not a good one. We would like to speak to you further to see if there is anything we can do to help. A representative from the Office of The President will reach out to you. Have a good day. -Lisa
I'm on my 8th phone call with home serve. 2 visits from plumbers and my 4th day without a functioning sewer system that still backs up. Homeserve will answer the phone 24/7 but will NOT provide 24/7 plumbing services. They do not do emergency repairs. They only fit you into the plumbers regular schedule. This has been a nightmare & this is YOUR warning to run away & find a better business!!!
Business response:
****** thank you for letting us know about this. We definitely want to help any way we can so I will have a representative from the Office of The President contact you. Speak to you soon! -Lisa
No heat. Contacted Homeserve 1/14/22. needless to say no one called back. Called 1/15/22 total of five calls only to find out that they refer the work out to subcontractors. I advised them still have no heat and no one called. They took my money pursuant to a service contract. They failed to indicate that they did not have their own staff to provide service and that I was the mercy of what ever contractor did not have enough work. Needless to say no heat. I am 70 years old, and never received a call from anyone even though I... read more
Business response:
********** I apologize for the delay in service you have received. I assure you we will do everything we can to assist with this. I will have a representative from our Office of The President reach out to you. Speak to you soon. -Lisa
2 burners on my gas range would not light. repair was scheduled and completed the next day. Technician was prompt, courteous, and efficient.
Business response:
******* thanks for the review. We appreciate your business and hope we are always able to help when you need us. Have a great week! -Lisa
I highly recommend Home serve. I recently had a drainage problem in my kitchen, I called the service number and the person I spoke with was professional and asked questions to understand the problem and then took my contact information. Shortly after getting off the phone, I received a text message from the service provider with a scheduled time they would be at my house. The drain blockage was cleared and everything was cleaned up. The best part was there was no bill!!! I am so happy I chose Home Serve!!!
Business response:
***** the feedback you gave is exactly what we strive for! Thanks for your feedback. Have a wonderful week. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
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