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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Many insurances boast of all the benefits of buying their insurance but when you have an event they are all about exclusions and co-pays that apply. Not the case with HomeServe. When you have a stopped up kitchen sink and you have an internal coverage policy, all you do is call HomeServe and they literally take care of the rest with no charge to you up to an $8500 limit. This is the best insurance I have ever had, no exception. It is the way insurance should be. You pay your low monthly or annual premium and you are covered ... read more
Business response:
****** thank you for your feedback and recommendation. I am glad to hear that you are pleased with your service and we hope to always be able to help when you need us. -Lisa
HomeServe had repairs done by a great company and were very understanding in my needs and the company they sent out made sure the repair was done right ***** ******** did a awesome job
Business response:
******* thank you for your feedback. We love hearing about experiences with our contractors and are thrilled to hear that ***** ******** did such an outstanding job. Have a good week! -Lisa
****** plumbing came real late but never worked out problem. The tech did work hard but couldn't find problem. Said would call back but I never heard from them. I'm calling ****and will pay for it. I'm done with *******
Business response:
****** thanks for your feedback. Sorry to hear you were not happy with your technician. We would like to know a little more about this and will have someone from the Office of The President reach out to you to follow up. -Lisa
Outstanding service. Dispatched the AC technician on the same day and repaired it immediately. The technician is very professional and knowledgeable.
Business response:
***, we appreciate your feedback. So glad to hear your issue was able to be resolved so quickly. Have a good week! -Lisa
Absolutely amazing, from the 1st person I spoke with to the folks (***** ********) who came to repair my home. Thank you all
Business response:
**** thank you for your review. We are glad to hear you are happy with your service. We hope to always be able to help when you need us. Have a good week! -Lisa
I was having trouble with my gas heater. It was making loud noises. I called, Home Serve, The first HVAC Tech. came out to repair the heating unit, He replaced a part that was needed to repair the heating unit. Later when I turned on the heating unit, no heat was coming out of the vents. I called the serve center the next day and the lady I spoke to was very nice and she promised to send another HVAC Tech. I explained the problem to the second tech and he took care of the problem. The heating unit is running great no more lo... read more
Business response:
******** thank you so much for your feedback and recommendation. It means the world to us. Have a good week. -Lisa
Please do not use this company, they send out out bad contractor to my home that causes $8000 dollars for me to take care of. I will cancel my many homeserve I have with this company, they never repair anything, but they take out that fee every month. ******* *******and *************** torn up my side walk to back walk Way, destroyed my grase trap, which is park of my septic tank, pipes, concrete destroyed. Homeserve or Freedom would take responsibility for the damage they cause my home, just to fixes my leaking kitchen sink... read more
Business response:
Lisa, I am sorry to hear you were not happy with your service. We will have someone within our Office of The President reach out to you to see if we can help take care of this. Speak to you soon. -Lisa
I have contacted HomeServe numerous times regarding a problem that I have been trying to get resolved since January. A pipe was replaced and the hole filled in but the contractor never restored the lawn. I contacted the contractor many times to no avail. I thought that I might get some results from HomeServe but I have not. I have been told at least three times, over the past few weeks, that I would be contacted within 24 to 48 hours. I last spoke to a representative March 21st. Forty eight hours have come and gone and still... read more
Business response:
******* I am sorry to hear about this. I will have a specialist with our Office of The President reach out to you to help. We will get this resolved for you. Speak to you soon. -Lisa
This is absolutely scammed company. What is not covered section has a list of reasons that can be applied to absolutely ANY damage. Service/Repair companies don't provide expert evaluation but instead do visual observation and provide results that is most likely WON'T cover your damages. On the phone, they jump from one reason to another with no connection to each other just to make sure they keep your money in their pockets. This company must be audited and prosecuted
Business response:
******* I am sorry to hear you were not happy with your experience. We would love to talk to you to see if we can help in any way. Please reach out to us at CustomerAdvocacy@homeserveusa.com and we will give you a call. Have a good day! -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 8:00 a.m.
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