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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am so angry with Home Serve and the way my service call was handled. I was hand a bill that had no charges on it. I was told that all parts and labor were covered. You can imagine my shock and surprise when the tech sends me a message that Home Serve paid him $744 but I still owed him $1444. I have refused to pay. Home Serve called me later after I called them and stated I would not pay, “Don’t worry all has been taken care of. Bill balance is 0. Then just now they have set me a service call for the 25 today. Lol I don’t n... read more
Business response:
******** Thank you for your feedback. I apologize for any confusion. We would like to speak to you about this so we can clear things up. We will have a specialist with the Office of The President reach out to you to follow up. -Lisa
Refused to service my home sewer system. Beware. Be careful out there everyone.
Business response:
******** thanks for providing your feedback. I see that a specialist with our Office of The President has already reached out to you to assist. We appreciate the opportunity to work things out with you. Have a good day. -Lisa
Had Home Serv for 4 years and every year they came to do tune ups to my central air system. I had a leak and it turned out to be the evaporator coil in the air handler. I thought the coverage I had covers this. When doing tube ups they never went and checked the coils. Now I’m on the hook for a new air handler because Home Serv will not cover their mistake and lack of service. I want a full refund on the new air handler that I had to install which cost me $5,000.
Business response:
****** *thank you for your feedback. I am sorry your issue was not covered under your contract. I know that can be frustrating to deal with. We appreciate you providing your feedback to let us know how your experience went. Hope you have a great week. -Lisa
This has been an absolutely terrible experience. In January we called in for broken plumbing for the kitchen and laundry room. A plumber came out and explained the problem (they used a camera to view the problem) and got approval from the company to get it fixed but they were told it would be two weeks before HomeServe would pay. Then the subcontracting plumbing company came down with COVID..which could happen. They referred the solution/fix to another company who stood in the driveway and came up with some other diagnosis (... read more
Business response:
****** I am sorry to hear about your experience. This is definitely not the kind of service we want to provide our customers. I will have a specialist with the Office of The President reach out to you to see how we can help. Thanks for taking the time to let us know about this. -Lisa
This company is considered no STAR. Not dependable when you need them. Do not sign contract under ******** ********It will just cause you money with no protection. Beware. I end up paying all cost when my water heater is broken. If you replace the unit, clause number 5 pretty much said that this company will never pay any cost.
Business response:
***** thank you for your review. I am sorry you were not happy with the service you received. We would like to get a better understanding of what happened so we can see how we can help. We will have a specialist from the Office of The President reach out to you. Have a good day. -Lisa
HomeServe has performed far better then I expected. I never thought I would be using their gutter line maintenance service but it came in handy in April 2022. One day out of nowhere I had a sewer backup. I scheduled service call from HomeServe portal and someone was at my house the same day. To my shock, I found out that my gutter line had collapsed. HomeServe had my back and took care of the repair bill. Thank You so much HomeServe !!!! S.A
Business response:
********* thank you for your feedback. I am glad our technician was able to get you taken care of. Thank you for choosing Homeserve and have a great day! -Lisa
Great service great customer service. Very nice people. Highly recommend
Business response:
**** thank you for your feedback and recommendation. It really means a lot to us to know we are doing right by our customers. Have a good week. -Lisa
Excellent Customer Response! From the moment I reported my home related problem, HomeServe supported me and guided me through each step. First, they setup an appointment with the contracting company, time & Date. Secondly, HomeServe check back with me often to support me during my process and Wait...Great personnel!!! Thirdly, HomeServe Informed me when the contractor was leaving, and how far away the contractor was from my home until the time of arrival. The in-home service, the communication, the professionalism was amazin... read more
Business response:
*** your post makes me happy! We strive to provide the best service and are so glad you were happy with yours. Have a good week! -Lisa
This was the WORST BUSINESS EVER! It took7 months to be reimbursed for a microwave. The best part was I was sent a check only to have it bounce back and I had to pay the fee! There is NO direct number to headquarters. I WILL NEVER USE THIS TERRIBLE COMPANY AGAIN! I am taking my chances without a home warranty company because the frustration of calling them and NOBODY knowing or able to help is just too much. Please head my advice and stay away! I AM ONLY LEAVING ONE STAR BECAUSE THEY WOULDN'T POST IT WITH NO STARS.
Business response:
********* thank you for your feedback. I am sorry you were not happy with your experience. I was unable to locate a profile with a reimbursement request so we would like to follow up with you for clarification. A specialist with the Office of The President will reach out to you soon. Have a good day. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 8:00 a.m.
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