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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Home Services was a blessing to me, I had a gas leak under my house, my gas was back on the 2nd day, job well done at no cost to me, complete and professional.
Business response:
Oliver, thank you for your feedback. Gas leaks are very serious and I am glad we were able to get that resolved quickly for you. Have a great day! -Lisa
I have external electric coverage my problem is outside on my pole with the external box they sent out a repairman he got approval went to get the part then found out you would not pay for it even though it is external my payments are current
Business response:
Hi ******thank you for your feedback. I am sorry your issue was not covered. I see that you have already spoken to one of our specialists from the Office of The President to get clarification on your terms and conditions. If you have any other questions or concerns, feel free to reach back out to us. Have a great day. -Lisa
Despite paying premiums for years (for water, gas line, and sewer), HomeServe will not look at -- let alone pay -- for a significant issue with my sewer line documented by a licensed plumber. (The "Pemco" joint, which links two lines together, has collapsed in on itself and water is not running through the line properly. HomeServe will not help until I have sewage back up in my basement (which happened years ago -- not at all fun). They want me to wait for the problem to become more expensive and stressful rather than proact... read more
Business response:
*****, thank you for letting us know about this. We would like to review this case to see if there is anything else we can do to help. A specialist with the Office of The President will be reaching out to follow up with you. Have a good day. -Lisa
Disgusted. Horrid Customer Svce. I have POA for my ailing grandmother and mother, both with dementia. I am taking care of the house now. I called HomeServe as we had some appliances breakdown. I was told the ONLY coverage I have is for pipe bursts, sewage, water emergencies, interior plumbing. We then had a gas leak and the entire furnace and HVAC system had to be replaced. I just got a renewal of contract from HomeServe billing me for exactly HVAC coverage that I WAS NOT TOLD I HAD WHEN I ASKED ABOUT MY COVERAGE. Apparently... read more
Business response:
****, thank you for your review. I am sorry to hear about your frustration with your experience with us. We would like to speak to you to get more information so we can work on making improvements where needed. A specialist with the Office of The President will reach out to follow up with you. -Lisa
I'm a senior female, or "very mature lady" as I put it, that is very retired and limited income and actually so glad that I joined Home Serve a year ago. The cost was a great help for me right now and the problem solving started with recognizing a shelf over a washer saturated and NOT SEEING leaking water with a son-in-law and granddaughter trying to discover over 3/4 days we just couldn't pin-point (key word here - pin-point) just exactly where water was coming from. So the family said you have Home Serve right, call them a... read more
Business response:
***** thank you for your feedback. I am glad you received great service. We hope to always be able to help when you need us. -Lisa
I think the process went well. We were promptly contacted by Home Serve approved plumbers. The line leak was timely found and the repair was made. To the approvedplumber's credit, they showed genuine interest in what was best for us during the repair process. The yard has not yet settled so the reclamation process, reseeding and straw application, has not been done. Final review is subject to the satisfactory completion of final phase of repair.
Business response:
******* thank you for your review. We are glad to hear everything has gone well so far. If you have any problems or questions in the future, please just reach out to us and we will do what we can to help! Have a good day. -Lisa
I received several notices with information about water line protection. I must admit I ignored many of them. But one day I received one and took the time to read it. I even googled it and found that it was something good to have. So I signed up for it. Well a few weeks ago I noticed a puddle forming in my front yard. I contacted them and a service contractor reached out to me the same day. Few days later the repair to my water line was made, nothing out of pocket, but it could have cost me $700 without the coverage. So glad... read more
Business response:
**** thank you for your feedback. I am glad we were able to help with your plumbing issues. Thank you for taking the time to learn about us. -Lisa
Wonderful communication, took care of exterior electrical repair when I needed! No out of cost expense to me! Very thankful!
Business response:
***********, thank you for taking the time to provide us with your feedback. I am happy to hear that you are happy with your service. Have a great day! -Lisa
They are not following the contract. They have incompetent contractors who comes to your house and tell you the work did not cover the home serve insurance if we hire them in private capacity and finish the job . Home serve involves illegal and unfair practices through contractors and incompetent plumbers . Do not waist your money . I waisted three years insurance payments for getting nothing and end up hired private plumber to finish the job.
Business response:
******* thank you for your feedback. I am sorry you were not happy with your service. A specialist with our Office of The President tried to reach you several times but was not successful in making contact with you. If you would like to speak to us about this issue, please feel free to reach back out to us. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 8:00 a.m.
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