HomeServe

Esaul M. 

on BBB

4 years ago

Thank you for all your help HomeServe!!! You walked with through EVERY step. You called me to ask if there was anything you could do further. I am grateful for the exceptional customer service you have displayed for me and my family! 

DeeDee B 

on BBB

4 years ago

my electric went out on Saturday morning I called the Home sever, I purchase through by ************** ******** I was told someone would be there shortly. Two hours later I call back and was told he will call you soon, we call every electric company that was on the list ******************** gave us, not one answers the phone, a little more than two hours later I called again, I was told he is on a job he will call you when he finishes, he never came, never called we didn’t hear anything from anyone, I had stop believing in t... read more

Anthony S. 

on BBB

4 years ago

This company has terrible customer service. I have been calling from July 7, 2022 to resolve my issue. I can’t get any answers from customer service representatives. I have asked to speak to a Supervisor and told a supervisor will call me back in 24-48 hours. I have never received a call back from a supervisor or anyone else from Homeserve. 

Jacqueline G 

on BBB

4 years ago

If I could give zero stars I would. I have been having issues since Memorial Day weekend. My sewage line was backed up and a contractor was sent to my house and they left causing damage to my main drainage system because they admitted they were not experienced enough for the job. HomeServe has yet to send anyone out to fix my problem or repair my main drain, we had to call **** *****and pay out of pocket after 7 days without water. I was told in 6/23/22 I would be receiving a reimbursement check for $1050 and the check was n... read more

san w 

on BBB

4 years ago

Great service. Whenever I call them regarding an issue I have coverage for, they find me a contractor to fulfill the request in a timely manner. 

Sharon R 

on BBB

4 years ago

I always get good and quick service and the technicians are knowledgeable and take the time to educate me so I have less problems. 

Karen O 

on BBB

4 years ago

Home Serve was very effective. I have had to call on this company twice for help with leaks in my main water line. Each experience was first-rate. They were prompt in calling in a good plumber or plumbing team and getting the leaks fixed. Their insurance program is certainly worth the money. 

V. K 

on BBB

4 years ago

My service was excellent. No problems at all. Service person went the extra mile to find a solution and solve my situation on the spot. I really appreciated his effort. 

Rena C. 

on BBB

4 years ago

Recently, after having a number of issues in need of simple repair in my home. Also, since being a widow and no longer privileged with having the help from my spouse to fix things, in my home, I was fortunate to have purchased several Home Serve protection packages. This was a life saver for me. While taking to the BBB to write this review I noticed there were many bad reviews for HomeServe. Fortunately, I am not a victim of mistreat, like some others. My review is totally different. I am grateful for the patience, cooperati... read more