This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Your service has gone from very good utilizing larger more professional contractors especially in the plumbing and drain areas to poor utilizing small mom and pop plumbers who only do enough to get by and not completely repair the problem and have nothing but excuses why they are in such a hurry. I will not be renewing it.
Business response:
******* thank you for your feedback. I am sorry you are not happy with your service. We would like a better understanding of what caused your dissatisfaction and will have a specialist with the Office of The President reach out to you. Have a good day! -Lisa
I have indoor plumbing insurance with Homeserve. I had a problem with my kitchen sink and the toilet in the master bath. I called and they sent a plumber out within a couple of days. They fixed both problems efficiently and it didn't cost me a cent.
Business response:
******** thank you for your review. I am glad we were able to get your plumbing issues resolved and save you some money. Have a good day! -Lisa
Received a letter with ******** ****** letterhead. It stated that dominion energy will cover water line replacement which makes no sense, since they are a power company. Reading further, I realized that this was a third party pretending to be Dominion Energy. Even better, down below they state that homeserve is a subsidy of ******** ******. This is a social engineering tactic that is not proper business practice for a reputable company. Even their website waterrepairsva.com sends to homeserve website showing it as a dominion... read more
Business response:
***** I am sorry if you were confused by our mailers. We partner with local utility companies to provide home warranty coverage. I will have a specialist with the Office of The President reach out to you to answer any questions you may have. -Lisa
Issue was not resolved, still not getting hot water in second bathroom.
Business response:
****** I am sorry to hear you are still having issues with your water heater. The notes from the tech state that the water heater is working properly. I will have a specialist with the Office of The President reach out to you to answer any questions you may have. -Lisa
I signed up for heater & preventative maintenance on just the heater, called to cancel my service to find out I was getting charged for my hot water heater for 6 years that I NEVER signed up for. For the first couple of years a technician would come to my house to inspect the heater, I've had the service for 10 years, what a waste of money.
Business response:
**** I am sorry to hear you were not aware of your water heater service plan. Our records show you signed up for that plan through an enrollment form you filled out and sent to us in the mail. I will have a specialist with the Office of The President reach out to you to answer any other questions you may have. Have a good day! -Lisa
Efficient ,professional , courteous, friendly, reliable, excellent workers and office staff.
Business response:
*****, thanks for your feedback! Have a great weekend. -Lisa
This company has the WORST customer service I have ever seen. In fact, any positive reviews on here are fake, I'd be willing to bet. It has been a WEEK now of them saying they were coming today and all I get is a generic text saying I'm in the que...no word from a technician...nothing...I won't be renewing my services with them and advise anyone wondering if they should cancel, the answer is YES. I'd go so far as to call this company a SCAM
Business response:
**** thanks for reaching out. I am sorry you are not happy with your service, but I assure you our reviews are not fake. I did not locate an account with your information but will have someone from the Office of The President follow up with you to see how we can help. -Lisa
had them for years then actually called for service.... it was sept 2022 the next available time they had was december 27th 2022 i have this on audio as i could not believe it i even repeated .... i need help with my heat as it is cold.... and you want to come the end of winter??? that is the soonest we can i cancelled immediately and warn everyone to do the same
Business response:
***** thanks for your feedback. We offer emergency service and non-emergency services. If you were calling for a tune-up, those are not scheduled as emergencies and are based on availability. If you were seeking a repair and were not offered sooner service this is definitely a problem. We would like to speak to you to confirm. We will have someone in the Office of The President reach out to you soon. -Lisa
I have a PREMIUM Insurance Policy with Home Serve. Today my relief valve on my hot water tank is failing. This hot water tank services the home's hot water needs and heating for the house. I called Home Serve and I was on hold for 45 minutes before I was able to speak to an agent. Since this is leaking water pretty good when the valve releases I want it fixed quickly. The earliest appointment for an EMERGENCY call is two days away. I requested that they contract with a 24 hour emergency plumber and they said they cannot do t... read more
Business response:
John, thank you for your feedback. I am sorry to hear you were not happy with the appointments offered to you. We will have a specialist from the Office of The President reach out to you to see if we can help. Have a good day! -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com