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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Kitchen sink plumbing was packed solid and could not be cleared despite two tries at snaking to the ground. The contractors came back 2 days later, cut out the old drainage pipe in the basement and replaced it with new pvc pipe. We are grateful. This one service more than paid for the yearly premium!
Business response:
Hello ****** Thank you for sharing this! We are happy we were able to get an often unpleasant situation turned around for you, and that you now can enjoy full usage of your sink! We are here to help should you need anything in the future. - Molly
Communication and response and responsibilities to fix repairs are terrible. They fail to fix things in a timely manner.
Business response:
Hello ******* Thank you for your feedback. I apologize for the delays you experienced but am happy to research further to see how this could have happened. I will be in touch in the coming days to discuss this. - Molly
Came early. Fixed the problem. Friendly guy. Explained the process.
Business response:
Hey ******* Thank you for sharing your feedback! We are so glad to hear our service provider was able to fix your issue in a timely manner! We expect our technicians to be friendly and communicative and happy you had that experience. Do not hesitate to reach out should you need us in the future! - Molly
Absolute nightmare to deal with. After paying into the service for 3 years for heating and cooling coverage, I called in due to a zone not getting heat. They found someone who didn't come in until 3 days later to spend 20 seconds in the house and said requires s full replacement and they need to get authorization from homeserve and they will cam in the next day once the authorization is received. No calls from homeserve for 7 days. Then I get the call this morning to state that they will not cover the issue cause it is not a... read more
Business response:
Hello ******* I apologize for your experience, but we do value your feedback. Thank you for bringing this matter to our attention. I am happy to look into how this happened, and I will be in touch with you over the next few days. - Molly
I was double billed for 13 months or my water heater plan and it took weeks to get a refund, although I had proof with the double billing on my bills. It took several calls to get them to agree to the right amount ($129). they kept insisting that 13 months X $9.99 was $87.00. That was two months ago. I recently cancelled 3 plans with them, including Interior Electric. The other two were cancelled, but this month I was billed for the Interior Electric. When I called, billing confirmed that it had been cancelled and put in a r... read more
Business response:
Hello **** Thank you for sharing your experience with us! I will personally be looking into this billing matter to ensure everything was canceled and refunded and will be reaching out to you with my findings soon. -Molly
This company is horrible. On the coldest day of the year, the morning of December 24th I woke up freezing. Temperature was registering 56 degrees in the house and it was 7 degrees outside. Needless to say system was not working. We had purchased a new system from Homeserve along with the contract less then 3 years ago. I called first thing and was on hold for one hour and forty minutes until someone answered. The cs rep told me that she marked this as urgent and she let dispatch know, and a technician will call when on the w... read more
Business response:
Hello ****** Thank you for bringing this matter to our attention. I apologize for the delay in service as well as the long hold times you experienced. We always try and attend to our most critical cases as quickly as possible. I will be investigating this further and will be reaching out to your email for additional information. - Molly
I was so pleased with the professionalism and helpfulness of the representatives who dealt with my plumbing issue. They quickly found someone to pick up the job, and my problem was resolved quickly and effectively. Home Serve made everything easy.
Business response:
****** * We are always glad to hear when a customer has had such a pleasant experience. Thank you for your kind review. Happy New Year! ~Hannah
The problem was discovered and homeserve called and said it was covered to fix but 10 minutes later it wasn’t covered because of an exclusion. My Declarations of Benefits does not list this problem as an exclusion!!
Business response:
****** * I am sorry to hear that you are dissatisfied at this time. I do see on your account that you are already working with Ms. D**** to resolve this issue. Thank you for allowing us the opportunity to investigate this. ~Hannah
Very good company that provides prompt claim resolution. We have many coverages with them and all have been beneficial.
Business response:
****** * Thank you for your kind review. We are glad that we could assist you. Please let us know if you require any further claims or have any questions. Happy holidays! ~Hannah
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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