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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
HomeServe is TERRIBLE! If we could give the company a 0, we surely would. We had a service plan in ****** ********for several years and when we had an outside waterline leak with a polybutylene pipe, they only paid for the small section where the pipe was leaking instead of replacing the entire pipe. We had to pay to have the entire pipe replaced to avoid having our yard destroyed when the next section leaked/broke. When we complained to the company, they told us they only pay to repair where the pipe is leaking and if we wa... read more
Business response:
Hello ********we are sorry to hear about your poor experience with your water service line repair and less being covered then you hoped for. We will have someone from our Office of The President team reach out in the coming days to find out more and review the decision made on your case. Thank you - Eugene
Service Line sent out a plumber to check a water leak in front yard on 1/24/23. He just looked at all the water & said it was a water sprinkler problem, not his. I called my irrigation company. They came & dug down to the pipes & system. He showed me it was a water pipe to my house & not irrigation. He had to charge me $146.13 for his hour of digging. I called Service Line once again. They sent the same plumber who said it was not his problem. Then he saw the hole filled with water that I had the irrigation man leave. The pl... read more
On Friday, 2/10 I called a plumber because the bathroom was running slow. I made an appointment for Monday, 2/13. They came in the morning and sent a camera thru the pipes and found major root problems. They told me we were looking at major problems and sewer pipes needed to be replaced. I asked them to let me call HomeServ and see if I was covered. I was told not for sewer. I asked the plumbing company when they could start on the repair? Having been approved for financial support, it cost 26,000 for repair they said the ne... read more
Business response:
Hello ***** Thank you for bringing this to our attention. I am so sorry to hear that you were disappointed with our services. I will be researching the matter and will be in touch with you in the days to come. -Molly
Job was not complete, contact information was or not accurate. HomeServe do not honor client (s) request
Business response:
Hello *******, Thank you for bringing this to our attention. I will be researching this further and will be in touch with you over the next few days. -Molly
I have had HomeServe USA coverage for several years. I've had to call them about five or six times for plumbing problems. They have always had a contractor call me back quickly, and I've always had my problem fixed with no issues. I've never had to pay anything to the plumber. Just my monthly premium to HomeServe. I think it is a very good service to have.
Business response:
Hello ****** Thank you for sharing these kind words! We know home emergencies can be stressful, and I am glad to hear we have been able to turn those events around for you. We are available 24/7 if you need us again! - Molly
Woke up to a water leak starting to drip through my kitchen ceiling. I contacted HomeServe and left my information, sometime around 10:30 on a Friday morning..The leak was starting to get worse, so I placed a bucket on the floor and punched a hole in the ceiling, to prevent the drywall ceiling from dropping. I received a call back from a plumbing company within 30 minutes of my call and was told they would have have a tech out by early afternoon. the tech called me about an hour later and said he was on the way. The tech sho... read more
Business response:
Hello *******thank you for sharing your experience. It is great to hear that the leak was resolved the same day with great and quick service by the plumber. We hope that if any other issues like this one arise for you, that we can meet it with this same level of service every time. - Eugene
Home serve sent someone out the next day when we had a sewage clog that caused the water to back up and overflow our toilet. The plumber was very knowledgeable and knew the spot to unclog. I’m so glad I took out Home Serve.
Business response:
Hello ******* Thank you for sharing this! Our goal is always to resolve an issue as quickly as possible, and are glad that was the outcome. Our emergency repair line is available 24/7 should you ever need us again! - Molly
The workman were fast and reliable. They got the job done well. As for your company, you are trying to tell me that I owe money. My agreement says I have an $8000 maximum benefit and you are saying I only have a $1000 befefit.
Business response:
Hello ******* We appreciate you bringing this to our attention! I see you are working with my colleague, Billie, regarding this matter. I know she is working diligently to get this resolved for you. -Molly
Signed up with HomeServe through PSEG Long Island Worry Free program. Had a power problem - the neutral leg got disconnected from the pole, and as a result the thermostat transformer on my heating system blew. HomeServe made an appointment and would have been there next day but I couldn't do that because it's a summer place... but made for a Wednesday. Appointment was between 8 to 12, he was there before 8 just waiting. Walked in checked it out, told me the problem, and fixed it - without a single concern on my behalf. The t... read more
Business response:
Hello ******* thank you for sharing your experience with our technician Roy and the overall repair process. It is always wonderful to hear the process went smoothly and offered a quick solution! We hope that if any other issues arise for you that we can meet it with this same level of service every time. - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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