HomeServe

Patricia G 

on BBB

2 years ago

* ****** I have a service contract for my waterline pipe by Home Serve for years, I notice a increase in my water bill and call them with my concern of a leak in the waterline. The person I talk to look up my contact information, he told that a plumbing company will be in contact with me , text me plumber’s company name and phone number, but told me this company would call me to set up appointment day and time to come to my house, got a call soon after talking with HomeServe, from the plumbing company, appointment was made, ... read more

Lynnette B 

on BBB

2 years ago

I enrolled with Home Serve for Exterior Water Line 1/31/22, Plumbing and Drainage 8/11/22, Water Heater Repair and ******** ******** **** 1/31/23. I have used the service for plumbing. I called 2/20/23 and they came and unclogged my drain outside my house on 2/22/23 in 30 minutes. I called again on 4/5/23 because my kitchen and dining room light wasn't working. They sent a Technichian from ******* **** the very next day 4/6/23. Tony determined that due to corrosion in the circuit breaker it needed to be replaced. He submitte... read more

J. H. 

on BBB

2 years ago

I had a Heating and Cooling plan with Homeserve. The heat pump stopped working. Technician from Homeserve diagnosed the problem as a kaput Control Board on the outside unit and recommended replacement. That's when the nightmare started. The repair department called to say (a) the part may not be available and (b) my plan was for a ducted coming system but my unit was ductless so the repair warranty would not apply. I was able to search and find the part. Spent multiple hours bouncing between different departments: repair -> ... read more

CP K 

on BBB

2 years ago

I still have not received my copay receipt from work scheduled by home serve. The operator Saud her system was down. I cannot comprehend this. The plumbing company had to come out twice… the first time they “fixed it”. The. Plumber left. The shower leaked still. I had to call to reopen the ticket. Then, Hours later the same guy came back and repaired it. Blamed it on a part that did not work. Repairs took all day. 

T. H. 

on BBB

2 years ago

In January 2023 I had a water leak, and opened a claim with HomeServe. Their contractor came and repaired the water line on Feb. 4th. However, this contractor did not do concrete work so a different contractor would need to do that. The contractor who fixed the water leak told me they would be back in a month to level out the yard and sow grass back. They never showed up and did not return any of my calls. The concrete was repaired with no issue. On April 1st I got an email from my water company telling me I had another leak... read more

Pamela B 

on BBB

2 years ago

They are dependable they complete the job or they do not leave. I've had them come out two different times I call the night before and they show up the next morning. The guys that come out are always friendly, I would advise getting this warranty because it pays off in the long run. 

R. G. 

on BBB

2 years ago

I have used Home Serve for years. I have called on three occasions and told each tech who came to my house that I was concerned that the boiler door not being able to close because a prior tech built out the gas line for the pilot to the outside of the unit. Now I am looking to sell my home only to find out that my concerns about the door not closing were correct. The unit is not up to code due to the work done by Home Serve. I called again today I spoke to Omar who tried to help but his dispatcher told him that I need to hi... read more

Catherine P M 

on BBB

2 years ago

Home Serve USA has taken direct debits out of our bank account for a "repair plan" but no information, no documentation has been shared and we have no business/customer relationship with this entity. There was a transaction listed under "other payment" taken on 4/07/2023 for the amount $89.88. This transaction has been reported to the bank's fraud department. We are raising this concern because the objective is to block Home Serve USA from helping themselves to our bank account funds. They have marketed themselves through ou... read more

C. S. 

on BBB

2 years ago

I have been paying Home serve for outside and inside water sewer pipes coverage. I had called the company in two occasions and was denied and no reimbursement. I think this company is bogus company running a scam , I need you to investigate and need them to fix the cracked pipe . They refused to give me the service I have been paying for.