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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have HomeServe for 6+ months now. I never used the service until last week. I had a interior water leak and called HomeServe to fix it and they asked for $100 call service fee and they could not tell me when a contractor will come. The contractor showed up after the time window they promised and denied to fix it after looking at the issue. He told me HomeServe will not cover it and asked me to pay him $450 to fix it. While I was on the phone with HomeServe to find out why it would not be covered he left and untruthfully re... read more
Business response:
Hello ***** thank you for letting us know about the issues you had with trying to get service and the contractor's diagnosis. We will have someone from our Office of The President team reach out in the coming days. Thank you - Eugene
From the time I called home serve, getting someone there and the job done was such an easy process. The plumbing issue was taken care of.
Business response:
Hello *******, thank you for your review! It is wonderful to hear that everything went so well from your first call. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
Great service! The plumber and customer service were prompt, courteous, and efficient.
Business response:
Hello *********thank you for your review! It is awesome to hear that you had a great experience with our service and the plumber. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
The plumber was very efficient solved my leak right away. Would recommend to everyone.
Business response:
Hello ****** thank you for your review! It is great to hear that everything was resolved right away and efficiently. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
From the time I called home serve, getting someone there and the job done was such an easy process. The plumbing issue was taken care of.
Business response:
Hello *******, thank you for your review! It is wonderful to hear that everything went so well from your first call. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
The process was super easy start to finish. The initial call to HomeServe took less than 5 minutes. Paid our service call fee and within 2 hours had a appt that work with our schedule. We had Bryon come out from ****** to service our AC. He was right on time and very friendly. It didn't take him long at all to find the issue and fix. Within 90 minutes of his arrival, we had working AC and he was heading out. I couldn't be happier with HomeServe and in particular Bryon for all the help!
Business response:
Hello ********thank you for taking your time to leave such a detailed review! We love to hear when things go so well from start to finish and get resolved in one visit. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
Great customer service. Issue was resolved Same day . Tech was informative, professional , and timely . Great service all around.
Business response:
Hello ******* thank you for your review! It is awesome to hear that your issue was resolved the same day and that you had a great experience overall. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
Received prompt and professional service. Plumber fixed the issue quickly and efficiently.
Business response:
Hello *****thank you for your review! It is great to hear that everything went so well with the plumber and that he fixed your issue the first time. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
This company has not been dependable for the past two years that I have been paying them. It takes them weeks to get someone out, even in the event of an emergency. No one communicates with you regularly. They require you to pay your service fee before they will even make your request, yet they don't even make sure you have a confirmed appointment for the service needed.
Business response:
Hello ********** *hank you for letting us know about the issues you had getting someone out for service. We will have someone from our Office of The President team reach out in the coming days. Thank you - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 10:00 a.m.
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