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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Homeserve is super quick, pretty straight forward; however, I was not able to talk to a live human. So I have to admit there was room for improvement. Really I would have loved to see and request local plumbers and choose who came out. I was please with the company who did, but just saying. I do try to pick small family local owned companies.
Business response:
Hello ******, thank you for your review. It is great to hear that you had a good straight forward experience with us. Speaking to your concern about requesting a specific service provider, when our automated system Charlie or any of our agents create a service request they will always send it over to our first network provider listed for an area. Our emergency repair line is available 24/7 should you ever need us.. - Eugene
Good service , fast very happy ?? I called, and they helped me as soon as possible to get my air conditioner back running
Business response:
Hello Al, thank you for your review. It is great to hear that you had a good experience with the contractor and that they had your AC working right away. Our emergency repair line is available 24/7 should you ever need us. - Eugene
I called for service 5 days ago no service yet I have to flush my toilet with buckets of water
Business response:
Jim, thank you for letting us know about the issue you have with getting someone out for service. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
Customer service was great but the plumber they sent out, not so good. My toilet will not flush down anything unless you hold the lever down. He adjusted the water flow and said it was fixed, ready to leave. I tried to flush toilet paper down and it still won't go down. He came back and snaked the toilet, then said it was fixed if you hold the lever down to flush it. After he left I had to readjust the water level he set to high, It was running over. He Fixed NOTHING. I am disappointed.
Business response:
******* thank you for letting us know about the issues you had with the plumber. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
EXCELLENT COMPANY... TOOK CARE OF MY PROBLEM IMMEDIATELLY AND WOULD HIGHLY RECOMMEND THEM..
Business response:
Hello ******* thank you for your review. It is great to hear everything went excellent for you and that they completed the repair right away. Our emergency repair line is available 24/7 should you ever need us. - Eugene
The contractors they use charge n inflated price which uses up the deductible, the company won’t allow you to select the contractor allow the price of the job to fall within the covered deductible. It’s not really worth it because the contractor is charging twice the market rate.
Business response:
******, thank you for letting us know about the issues you had with the contractors quote falling within the benefit limit. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
After receiving information about a service agreement for my sewer line, I decided to send HomeServ a check for the full amount for a one-year agreement -$59.88. I sent the check on December 30, 2023. The check was cashed in January 2023. I never received a policy. They continue to send me information stating that I am not covered, and refuse to answer my letters requesting answers. I would not trust this company.
Business response:
*****, thank you for letting us know about the issues you have had with signing up and paying for your policy. We would like to speak to you about this to see how we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
Love this company they fixed my gas line water ac units all different dates but was done the next day, This company has saved me a lot of headache and money.
Business response:
Hello ******thank you for your review. It is wonderful to hear we have been there for you through all those emergencies and that the policy was able to help you when you needed it. Our emergency repair line is available 24/7 should you ever need us. - Eugene
Have Homeserve and used their services several times for our covered needs. Each service tech or repair person sent has arrived at scheduled time. And their work has been excellent. We recommend them whole heartedly.
Business response:
Hello ********thank you for your review. We love to hear your experience has been excellent and appreciate your recommendation! Our emergency repair line is available 24/7 should you ever need us. - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 10:00 a.m.
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