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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am very pleased with their service. Professional, diligent, thorough.
Business response:
Hello ******** thank you for your review. We are glad to hear that you were pleased with the service and the policy was there to help when you needed it. Our emergency repair line is available 24/7 should you ever need us. - Eugene
We had a plan for every item or system that coverage was offered on for our home for about six years. They sent technicians out three times over a hot water heater issue which they could not determine the root cause of…I ended up had repairing it myself. Our cooling system was leaking Freon….They sent technicians out to years in a row to recharge the unit with R-22 without addressing the leak issue. Then on the third year, they condemned the cooling coil and condenser and told us we would have to pay the total cost for a rep... read more
Business response:
Michael, thank you for letting us know about the issues you had with those previous service requests. We would like to speak to you about this to find out more and to see if we can help. A specialist from the Office of The President will reach out to you shortly. Have a good day! - Eugene
My wife and I have been using "Home Serve" for over a decade, and we absolutely love their service. Their customer service is excellent as well as the companies that service the needs that we've encountered. So far we've used plumbing, heating & air conditioner, and electrical. The stress of any situation, whether it is a clogged sink, toilet, or air conditioning system that broke on the hottest day of the year, they were such a blessing in relieving the stress.
Business response:
Hello ******** *** ****** thank you for your reviews. It is wonderful to hear that so many policies have been useful for you over these years. We also love to hear that you have had good service not only from us but the contractors we have sent. Our emergency repair line is available 24/7 should you ever need us. - Eugene
Wednesday: We experienced gas leak, gas company shut off gas and we were reminded of our HomeServe plan through gas company. Called HomeServe and they said “We’ll be able to get a technician out tonight just stay by your phone as they’ll call when on way” I said “It’s 10pm here and someone will come tonight?” And she said “yep!” So I waited… till 3am and no one called. Thursday: called first thing in the morning and they had no record of me calling the previous night. Retook my info and ensured me someone would reach out tod... read more
Business response:
******** thank you for letting us know about the issues you had calling in for service and the back and forth answers you received from the agents you spoke with. I do see that you spoke with a member of our Office of The President team the other day and had this issue corrected. - Eugene
When I first started with Home Serve they were great. Lately, anytime I call it takes me days to get help I am out of water now, due to a broken pipe, and I was told today, it will be Monday before I can get anyone out. I had a plumber out last night, but he didn't fix it, so I have to wait until Monday. Service has been very bad in the past months. I am correctly looking for a new company to serve us
Business response:
***** thank you for letting us know about the issues you had with the contractor not being able to fix the leak the same day. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
I signed up for sewer line warranty with Service Line Warranties of America (SLWA) early in August of 2022 thru a "promotion" by the **** ** ******* The "Acceptance Form" I completed and signed indicates an annual fee of $75.96, and stipulates an auto-renewal requirement. I sent a check to SWLA in that amount on 7/27/2022 to initiate the coverage. On August 7, 2023, I noticed an automatic charge to my bank to "Homeserve, USA" for $99.96. When I phoned SLWA (phone number not allowed by the BBB system!!!) I was told that the "... read more
Business response:
****** thank you for letting us know about your issues with the policy renewal and the rates charged on renewal. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
you refused to do the very thing I pay you for. My pipes are still clogged and I need someone to run a camera through them to see where the clog is occurring.
Business response:
******** thank you for letting us know that you are having issues again with your sewer line after our contractor last cleared the line. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you shortly. Have a good day! - Eugene
Timely service, didn't have to wait 24 hours to get a response to my problem.. the repairmen they sent out were johnny-on-the-spot and took care of the leaking shower faucets (yes, both were leaking like they were in a hurry to raise my water bill sky-high!). Didn't take long and we now have working (correctly!) shower faucets.
Business response:
Hello Patricia, thank you for your review. It is great to hear that you had a good experience with the contractor and that they solved your problem immediately. Our emergency repair line is available 24/7 should you ever need us. - Eugene
The plumbing service was prompt, courteous and very professional. They fixed the original problem and recommended other repairs that were needed. Fortunately the needed repairs were covered under by homeowners insurance. I would definitely recommend their service. *
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 10:00 a.m.
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