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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
On Oct 11, 2023, I called in for service and all I needed was my tub unclogged. Technician Darrlyn from ****** ********came out and he could not unclog my tub and told me I needed new drains and they would have to tear up my bathroom floor or either tear out my kitchen ceiling in order to fix the problem. He left my tub a mess and would not clean out the mess when he left. I called Homeserve and told them how disappointed i was with ****** ********and I wanted a second opinion which would take up to 3 days before getting bec... read more
Business response:
******* thank you for taking the time to share feedback about your recent service with Wiese Plumbing. We would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
This is a review of HomeServe USA Corp's failure to honor the full amount of coverage for a water heater that was installed during the summer. Specifically, the coverage was for approximately $1800, the fair price in my area. HS only paid $656, claiming the service was not approved prior to installation and that the above mentioned payment was only a "we value your as a customer" gesture. That is not true. I called HS and said the water heater was leaking and needed to be replaced and said I wanted to use company I had used ... read more
Business response:
*****, thank you for taking the time to share feedback about your reimbursement request for your water heater replacement. We would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
If I could leave zero I would very unprofessional company -This company is fraudulent- they took my money for a whole year and when I went to book a tuneup after paying they told me they could not and wouldn’t offer any refund also had the heating tune up a week ago and the person they sent here was here for three minutes just checked off his list (one I knew was broken already the humidifier and he he checked it off as working ) so I knew nothing was done I questioned it and nothing and now I couldn’t book my ac tune up for... read more
DO NOT use this company under any and all circumstances. They are an absolute fraud. They will NOT protect your home from anything. They have close to 1000 complaints in the last year! My toilet has obvious issues with stains of sewage and I was told their was "no problem" by the non professional plumber they sent to my home and that "insurance wouldn't pay for anything." I am also writing my congressman / Senator to get this business's license removed.
Business response:
***** *Thank you for taking the time to share feedback about your recent Interior drain line problem. We strive to identify issues and make repairs quickly, when necessary. We see that you worked with a Specialist from the Office of the President and one of our network providers, who have discussed the final assessment with you. We hate to hear that you were not completely satisfied. - Eugene
COULD NOT DO THE JOB. HAD TO CALL SOME IN THEY DID THE JOB IN 45 MIN. HAD TO PAY THEM OUT OF POCKET. LOOKING FOR REIMBURSEMENT.
Business response:
Marty, thank you for letting us know about your concerns and request for reimbursement. We would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President reached out yesterday to the main number and through email. Have a good day! - Eugene
I’m writing about an offer received from Homeserve in Norwalk, CT dated 10/02/2023. The wording is so misleading, I had to read the offer three times and make note. Their heading, in bold Re: Exterior Sewer/Septic and Interior Plumbing and Drainage Line Information for (gives our address) Keep in mind we just had major work done on the septic tank, so this when this popped out in dark bold lettering, the first thing my mind did was excuse any wording that said “NOT COVERED”. I saw Septic Tank, Leach field, pumps or grinders ... read more
Business response:
****** thank you for letting us know about your concerns with the offer you received for HomeServe coverage. We would like to speak to you about this to find out more about what happened and see if we can assist or offer clarification. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
Home Serve was very quick to get our water lone fixed. They are very nice and professional.
Business response:
Hello ********thank you for your review. It is great to hear you had a positive experience with us and our contractors for your water line issues. Our emergency repair line is available 24/7 should you ever need us. - Eugene
Homeserve contractor make false statement that my bathroom drange line have snack stuck. When other contractor come in and broke my wall see it's was not there. Now because of there fault they refuse to fix my wall. When i call to customer service they making all the excuses to ignore my case.
Business response:
******** thank you for letting us know about the issues you had with the diagnosis and work on your interior plumbing issue. We would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
They did a great job.I had some one else i cancelled that company .The price is better for me.and they work fast and clean.
Business response:
Hello *******thank you for your review. We love to hear that you were happy with our service, cost of policies and our contractors. Our emergency repair line is available 24/7 should you ever need us. - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 4:00 p.m.
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