HomeServe

JK K 

on BBB

a year ago

I am guessing that HomeServe drops the cost to local plumbers and they (local plumbers who contract with HomeServe) don't have much responsibility to make it through. My sewer was blocked, and I requested the HomeServe. *********** ********** **stopped by and tried to hydro jetting. They could't get it through because of blocked with TP in the middle of line. They also find out there is a broken pipe at the beginning of the clean-out. They left because I had to fix the broken pipe first. To an estimate, another guy came over... read more

Kenneth A 

on BBB

a year ago

I am writing this for my mother. Her hot water heater went out on July 26 and needed a new one. She had Home serve as a warranty company and called. They sent a plumber out to look at and he informed her that home serve only would pay 1050.00. He also said it would take an additional 4 to 5 hundred dollars to bring to code. This is an old house in the country never been any codes before. My mother is on a fixed income and really did not have the extra money to pay out. The plumber told her he would look to see if he could pu... read more

Kevin M 

on BBB

a year ago

To say I have been disappointed would be an understatement. After experiencing backups and slow draining, I called and paid a plumber to come out who used a camera to look at my lateral sewer drain. I was shown and informed that there was a permanent blockage as he could not get a camera all the way through the external wall of my home to the property boundary. I called Homeserve who sent out a plumber who DID NOT have a camera. When I called and requested a plumber with a camera, I was informed they denied it because there ... read more

Lee H 

on BBB

a year ago

Had this service for several years. Never filed a claim Recently I had a leak from the pipe going to the outside water valve for my hose. My first claim .They told me it's not covered. Being confused because I had indoor pumbing warranty. I than asked about another Issue with my radiator valve leaking. Not cover. My home has Radiators In which are are supplied plumbing. I don't think it's fair they can pick and choose what is covered. There should be a law that have to give full details on everything that is covered 

Lee K 

on BBB

a year ago

As a long-time customer (5+ yrs) who had multiple waters heaters at investment properties insured by them (until today), HomeServe cannot be trusted. HomeServe picks the plumber. HomeServe's plumber decides whether to repair or replace and whether any what they call "upgrades" are needed. HomeServe sets the prices. And only HomeServe's plumber can perform any of the work. HomeServe's prices are so inflated--and the maximum coverage so low--that the it can be not only more expensive to go thru insurance than to simply pay out... read more

Keri B 

on BBB

a year ago

Home Serve, responded quickly to our service call. It took 3 days total from the time the service call was placed (day 1), the plumber arrived (day 2), ran snake with camera, and had septic tank drained (3). We were happy with they service. 

Dola M 

on BBB

a year ago

Very satisfied. The technician was very prompt and was efficient. Cleaned out the sewage drain in under an hour. 

Harry D 

on BBB

a year ago

I had work a they good told me about some other stuff I need done 

MARK S 

on BBB

a year ago

We found our HomeServe experience to be unreliable, unprofessional and ultimately unconcerned. Our home was without flush toilets, shower, laundry, dishwashing or water for pets for 3 days and 18 hours. It was nearly four days and after repeated calls to HomeServe's so-called 'Help Center' before HomeServe would be bothered to send out help for a rather simple repair. Our main waterline separated at the meter on Wednesday early afternoon, we called HomeServe immediately and had an appointment scheduled Thursday for 10-2. Ine... read more