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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
In order to use my warrantee I was told that I HAD to use their provider. The provider they required was Plugged N Electrics. This electrician lied to me about the job he would do, lied to me about when the job would be inspected, and left garbage all over the inside and outside of my home. As a result of my dissatisfaction with their required electrician, I have cancelled all remaining warrantees with Home Serve. DO NOT USE THIS COMPANY! You have more control solving any problems you have yourself.
Business response:
****** thank you for letting us know about the issues you had with your policy and the service provider. We would like to speak to you about this to find out more about what happened. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
Home Serve engages in deceptive business practices. I purchased a sewer line policy several years ago. Recently, my sewer line backed up into the house. As a responsible home owner I called a plumber who, after a great deal of effort, was able to open the line with a snake. I paid for this service. Given the amount of effort he expended doing so I filed a claim with home serve and they sent out a technician to video the entire sewer line. His video showed the presence of roots in the line and he wrote a quotation to repair t... read more
Business response:
***** thank you for letting us know about the issues you had with your sewer line repair request. We would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
HomeServe is a wonderful company. When I have a plumbing problem I call and they come and solve the problem every time. They are prompt on time or before which is good with me. Thank you HomeServe!!! *** ** **
Came quickly, efficient, professional, took care of the problem. The only problem I have had prior to this repair is if we have a plumbing leak that is spurting water everywhere and we tape it up to prevent further damage. Since it is not longer spurting, they will not fix it.
Business response:
Hello *******thank you for your review. It is great to hear that the service this time around went so well and that they resolved your issue. As far as the other issue is concerned we would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
HS transferred my account to a company, ***** **** ********* that doesn’t have coverage in my city or in my state. I cancelled HS and told them not to transfer my business to ********* well before their deadline. *****withdrew a premium the next month. I can’t get *****to cancel the account and now have to do a stop payment through my bank. I don’t have any coverage, but they don’t seem responsive to their error. I think it’s a scam and will be making a complaint to the State AG’s fraud division.
Business response:
****** thank you for letting us know about the issues you have had with a transition of your account. We would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
We've had Home serve for over 20 years and it is always been a pleasure to deal with them... also gives us peace of mind to know they are there for us. 20 years of Wonderful service. Thank you
Business response:
Hello ***** thank you for your review. We love to hear that you have been a customer for so long and that you have enjoyed the service for so long. Our emergency repair line is available 24/7 should you ever need us. - Eugene
I had Home Serve put in a heating/air system in my condo. I have had Home serve for a couple of years and never had a problem. BUT when the installers came to do the system, it wasn't actually Home Serve. It was a third party installer they hired to install after I waited 3 or 4 weeks for them to install it. Of course there were problems afterwards. I had the fire department here with a smoke filled house and the burning smell. It was the scariest thing I've experienced. I shut the system down and opened all windows so by th... read more
Business response:
****** thank you for letting us know about the issues you had with your HVAC unit install. We would like to speak to you about this to find out more about what happened. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
Lacks Transparency, Predatory, Unethical Practices, and Refuses to disclose costs.
Business response:
******* thank you for letting us know about your dissatisfaction. I see you reached out about the contractor cost and use of your benefit limit. A specialist from the Office of The President will reach out to you in the coming days to discuss. Have a good day! - Eugene
In 2020 I had called to cancel the service. I just got a statement from them in the Mail August 2023 that they’ve been billing me monthly since that time. I called to find out why my service was not canceled and they blamed it on me, saying that I had not stayed on the phone long enough. I have now tried to cancel the service again.
Business response:
*******, thank you for letting us know about the issues you are having with getting your policy canceled. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 10:00 a.m.
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