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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
NO STARS FOR THIS COMPANY!!! My 81 year old aunt had a leak under her kitchen sink (she needs a new faucet). HomeServe sent a plumber who never fixed anything under her sink, instead walked all around her house (to check for other leaks) and removed her jewelry from her bedroom. It’s sad how people like this take advantage of the elderly. I’m just glad she wasn’t hurt, this could have been worse. He even left a receipt! A police report was made, I hope they lock this guy up. And I hope HomeServe fired him so he doesn’t do th... read more
Business response:
Thank you for bringing this matter to our attention. We will have someone from our Office of the President team reach out to you and perform a detailed investigation. We look forward to speaking with you – Eugene
Terrible - I had to call so they would schedule a new tech 3 times. Never received a phone call from any tech to schedule an appointment. After waiting 3-weeks for someone to just call and schedule an appointment (and paying up front the $75 service fee), I decided to cancel and just buy a new washing machine instead. Don't bother - save your money. It could just be my region in TN since HomeServe contracts with local companies. I also discovered that the contracting company was fighting to keep my $75 even though I never go... read more
Business response:
Hello ****** we are sorry to hear about the poor experience and incredible delays you had trying to get someone to come out for the washing machine issue you were having. We will have someone from our Office of The President team reach out in the coming days to find out more about what happened and see if there is any assistance that can be offered. Thank you - Eugene
HomServe replaced the original hot water heater (Slim & tall) in my house with a (Wide & short) one, blocking the heating equipment behind it. I was out of country at that time. When I came back, I found out that the heating equipment in the Utility room cannot be replaced without removing the hot water heater. I have complained to the customer service many times & requested to escalate the issue. However, no one is listening, and I am not getting any response.
Business response:
Hello ******** Thank you for sharing this feedback. I see my colleague, Marquita, is on the case and will be working diligently towards a resolution. She will continue to be in touch with updates as your case moves forward. - Molly
I received the best service ever. I called 6 in the morning and a service representative was at my house before noon. He was very professional, experienced and understanding of my needs. My heat and A/C were back on and functioning again. Thank You Home Serve.
Business response:
Hello ******* We are so happy to hear that your system is back up and running and that you had such a pleasant experience! Thank you for taking the time to share your feedback. Do not hesitate to reach out should you need us again. - Molly
In September 2022, our central air conditioner stopped working. I contacted HomeServe to repair it. The technician indicated that the coil in the air handler needed to be replaced. The technician ordered the part and a dispatcher contacted me to inform me that the part is on back order and asked me to follow up in December. As instructed, I called HomeServe in December and a representative indicated that the part is still on backorder but should be available in March. In early March I contacted HomeServe to follow up and a r... read more
Business response:
Hello ********we are sorry to hear about the poor experience and incredible delays you have been having with getting that part ordered and getting information about it. We will have someone from our Office of The President team track down what is going on with this part order and reach out in the coming days. Thank you - Eugene
Excellent , fast service . The techs arrive within 24 hours and do a very good job . Everyone is very polite and considerate . Glad I have multiple policies with them .
Business response:
Hello ******, thank you for your review! It's awesome to hear the service went so quickly and the tech could get the issue resolved within 24 hours of it starting for you. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
I called with a heating issue (no heat) on February 19th. I was told someone would call me in 24-48 hours. They sent a technician who came out Thursday Fed 23rd stated he thinks it was a actuator but Homeserve will not cover it. I contacted Homeserve and was informed the company reported the parts I needed were discontinued. Now I'm a week without heat with 3 children, 2 dogs, and a snow storm was approaching. I requested a supervisor was provided the president dept left message. I called another company who made the repair.... read more
Business response:
Hello ********we are sorry to hear about the poor experience you had with getting your heating system repaired with our technicians and with then trying to do reimbursement. I see as you mentioned in the review you have been working with a member of our Office of the President team to try and get reimbursement since your provider was able to find the discontinued part. Speaking to her about your case I see she received the finalized paid invoice from you on 3/10 and was then able to start the reimbursement approval process a... read more
Excellent service, fast response, so affordable. I am so pleased with HomeServe that I have several repair policies. The agents that you report your problem to are always so polite, professional, and listen attentatively. The claim is processed immediately, and I always hear back from the contractor within 24 hours or less. HomeServe also communicates well, so you always know exactly how your claim is progressing, start to finish.
Business response:
Hello ******thank you for taking your time to leave a review! It is great to hear everything went so smoothly when you needed us. We strive for our agents and repair process to be fast, efficient and courteous, and love to hear that it went exactly as it should have with your claim process. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
the company came out and repaired my busted water line on time and a promised. The crew was professional and made sure we had our water back on before thy left.
Business response:
Hello ******** thank you for taking your time to leave a review! It's awesome to hear the plumber was able to fix your water line leak while being professional and completing the project on time. It's exactly what we like to see and what we hope for with every contractor we send. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 10:00 a.m.
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