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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
THIS IS A SCAM SERVICE!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT SIGN UP!!!!!!!!!!!!!!!!!!!! My heat was out so I called the number provided, I was told an appointment was made and I would be contacted shortly by the contractor. After a few hours I called again and talked to an agent, she said I was in the system and would be contacted. I was never contacted by anyone as the temperature continued to fall. The next morning, I called my own contractor and who responded immediately, and my heat was restored. Later in the day the Homeserv... read more
The technician arrived at the scheduled time. He handled the task at hand an was finished in less then forty-five minutes.
Business response:
Hello **** thank you for your review. Glad to hear the tech showed up on time and was able to get the work taken care of so quickly! Our emergency repair line is available 24/7 should you ever need us! - Eugene
Great Warranty Service Company . Covered my water line as promised. I have several contracts with this company.
Business response:
Hello ***** thank you for sharing your experience. It's awesome to hear the water service line policy was there for you when you needed it to cover the repair work. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
We had a sewer line blockage on a weekend. I called HomeServe to get help, and they initially gave me the name of a company nearby to contact for service. Unfortunately, that company did not provide weekend service. I recontacted HomeServe, and this time they gave me a provider that did weekend service. That company responded and the service was done promptly and professionally.
Business response:
Hello *****, thank you for your review. We are happy your issue was able to be resolved promptly even over the weekend when service providers can sometimes be more limited. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
The plumber was great. Fixed and explained the issue and also had a great wit and sense of humor
Business response:
Hello *******thank you for your review. We are glad to hear your plumbing issue was taken care of by a great plumber! Our emergency repair line is available 24/7 should you ever need us again! - Eugene
Had to send a plumber out 3 times for the same problem. Told HomeServe to NEVER send ******* **** ******** to my house ever again. Dirty, sloppy and didn't fix the problem. HomeServe finally sent out ******** *********who fixed the problem and left it clean. Highly recommend *********
Business response:
**** - Although I am glad to hear that we were able to get someone to come out and correct the issue, I also understand how frustrating it is to have had a less than positive experience with the first service provider that went out. I will be reaching out soon to discuss any other concerns you may have had. ~Hannah
I would do business with them again. They got the job done. They seemed to care that you get the service as quickly as possible.
Business response:
Hello ***** thank you for your review. We are happy to hear that the job was completed in a timely manner and that it went well enough you would use the service again. Our emergency repair line is available 24/7 should you ever need us! - Eugene
I called Home Serve about a slow leak in our water supply line and they had someone come out within a few days and fix very quickly. Very satisfied with the results.
Business response:
Hello ******thank you for your review. It is great to hear the contractor was able to find and fix the leak in your water service line! We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
On 2/16/23 I had emergency work done on my heating system. Despite having a heating contract, the part required wasn’t covered. The final bill was presented for $400.39 and the issue was resolved, or so I thought. I signed the bill and immediately gave my payment info. After the tech left I noticed a text message from my bank indicating a charge of $4000.39 NOT $400.39. I immediately called HomeServe customer service to correct the error and got a complete runaround and buck passing. To date (2/22/23) the charge still remain... read more
Business response:
Hello ******we are sorry to hear about this massive error, in charging for the out of pocket cost on your heating repair. We will have someone from our Office of The President team reach out to make sure this was resolved or work with you to correct it. Thank you - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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