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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am very happy with Home Serve. I called about an electrical issue, and it was resolved in a timely manner. Company that came out was knowledgeable, courteous and friendly. Took about an hour and a half to find and fix the issue. Highly recommended
Business response:
Hello ****** thank you for taking your time to leave a review! We love to hear about experiences like yours where the electrician showed up in a timely manner and resolved the issue easily with great service. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
Worst customer service I have ever experienced. I requested to speak with a supervisor 3 times and each time none were available to speak with me. But they promised one would call me back within 24hrs. Of course that never happened. I even left a message on the CEO's voice mail explaining that I was not getting a call back from a supervisor and once again, nobody called me back. This company simply does not care about its customers. They are happy to take your money but as soon as you have an issue that does not agree with t... read more
Business response:
Hello ********, we are sorry to hear about your poor experience with our customer service team, and not being able to get someone to follow up on the case after multiple requests for a supervisor. We hate to hear about situations like this especially when you left a message on the CEO line as well. I do see after leaving a review elsewhere an agent from our Office of the President team has reached out to find out more and assist. I have updated them on this review as well, and they will continue with you from here to try and... read more
Great response time and customer service. Refreshing to know know that there are still companies doing good customer service. Thank you
Business response:
Hello ****thank you for your review! It's great to hear that our customer service turned out well and that you had an overall positive experience with us. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
Had a waterline leak in front yard. HomeServe sent someone to fix it and they did. Very happy.
Business response:
Hello Re****** thank you for your review. We are happy to hear that your water service line leak was resolved quickly. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
Your company didn't stand behind the contract I took out and was paying on every month to cover the cost for repair or replacement of the Septic Pipe going from the exterior wall of our house to the connector on the tank. The company you sent out to look at what repairs were needed who gave the wrong repair information paperwork back which at first your company said the replacement of the broken pipe was approved when I spoke with a gentleman named Michael in the morning then at 1:15 pm another gentleman called back who wasn... read more
Business response:
Hello ***********we are sorry to hear about your poor experience with our service. We will have someone from our Office of The President team reach out in the coming days to find out more about what happened and see if we can offer some assistance. Thank you - Eugene
Technician was prompt , friendly, and knowledgeable! I called on a Saturday and they came out on a Sunday to fix my AC Issue!
Business response:
Hello ******* thank you for your review. It is wonderful to hear that we were able to get a technician out for your AC issue so promptly over the weekend and that that repair went smoothly. Should you ever need us again, our emergency repair line is available 24/7! - Eugene
HomeServe saved the day. My water heater was, to say the least, on its last leg (gallon of luke warm water). I submitted my request based on my premium care contact for water heater repair or replacement. By later that day I was contacted by HomeServe and was told that I would be contacted by the coordinated plumber and heating specialist company. The call from "JAEYWAY SERVICES" came within hours and a very expedited date for their initial inspection was setup. Upon their inspection it was determined that my 20-year old wat... read more
Business response:
Hello ****thank you for your detailed review! It is awesome to hear you had such a great experience with the water heater service and that there was no out of pocket cost other than the $25 service call fee for your policy. We love seeing reviews like this were the policy worked as expected and there was a high level of service and communication from the contractor as well. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
I had a furnace issue so I called home serve in the morning. About 2 hours later a furnace technician called me and set up a time for him to fix the issue. By about 2:00pm the furnace was fixed. Very impressed!
Business response:
Hello **** thank you for taking your time to leave your review. It's awesome to hear your furnace issue was resolved so quickly by our technician. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
I have had to call them a couple of times years apart and every time from my initial call until the job is completed in very good timing was just Amazing. Never have I had to call back and say something wasn't right.I recommend them to people all the time.I Thank God for them.
Business response:
Hello ***** thank you for your review. We are happy to hear that each time you had an issue that it was resolved quickly and smoothly with no additional calls needed. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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