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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I called to report issues with my refrigerator and was advised that my plan does not cover the refrigerator. I asked what my plan covers and was told the water heater, interior electrical, exterior electrical, and waterline protection. I ask does this include the breaker box and it does but only if I'm the only one having a problem like a power outage. I spoke with Cornesha and was told no one comes out to just check your breaker box. I asked for a copy of my plans coverage and was transferred to Izzy who said my coverage wa... read more
Business response:
Hello ********thank you for letting us know about the issues you have had with trying to use your service agreement. We will have someone from our Office of The President team reach out in the coming days. Thank you - Eugene
We can not get through to these people! We want service which we've been paying for! No help via phone. The app requested changing the password which I did then they reply back with "this account is associated with another email address"!!!! What? I've been getting info all along to that very email address! They locked us out previously! I suspect a scam!
Business response:
Hello ******thank you for letting us know about the issues you have had with getting in contact with us. We will have someone from our Office of The President team reach out in the coming days. Thank you - Eugene
So grateful to have this sense of security when things go wrong. I was very pleased from beginning to end. Appt was scheduled, the technician arrived on time. He was very pleasant and explanatory, and I was tremendously relieved when he has the thermostat on the truck ready to install. Great job one and all.
Business response:
Hello ******** thank you for taking your time to leave a review! It is wonderful to hear everything went so well and the technician was able to get your system working again. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
Very displeased, first UGI only had technician check my AC unit, but my plan is for AC, furnace and hot water heater, technician said I have to take this issue up with UGI, then he told me the coil needs to be cleaned @ a price of $196.00, which after I paid, I realized I could have done the job myself for a lot cheaper ($196.00, what a RIPOFF) After speaking with UGI on the phone they could not reschedule an appointment until late July, needless to say I canceled my service contract with them and home serve.
Business response:
Hello **********thank you for letting us know about the issues you had with your tune up! We will have someone from our Office of The President team reach out in the coming days. Thank you - Eugene
Dealing with HomeServe was a great experience. It was easy and quick. Plus, my big thing is communication and knew what was going on each step because HomeServe kept me informed! Also they had a company out here quick to do the work and they were great and cleaned up afterwards. Thank you HomeServe for such a good experience when I needed so much help!
Business response:
Hello *****thank you for your review. It is fantastic to hear everything went so well and that everyone was able to stay updated on the process throughout. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
Just had to make a phone call and they assigned the contractor which contacted me to set up the appointment time, the technicians arrived and fixed the problem and were very professional and friendly the overall experience was as advertised very refreshing
Business response:
Hello ******** thank you for your review. We love to hear that everything went so smoothly with only one phone call. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
I had an electrical issue and wasn't sure if it would be covered. I was surprised when, in fact, they did cover it. They paid the entire amount of the service repair. They were easy to contact, very professional service, and everything went smoothly. No complaints.
Business response:
Hello ********* thank you for your review. We love to hear that things turned out better than expected with your electrical issue and that the repairs were covered. Our emergency repair line is available 24/7 should you ever need us again! - Eugene
I had an issue with my furnace. I have a contract with HomeServe. They sent out a technician who said it was my ****** thermostat that was causing the issue. I called ecobee and they had me do a "hardwire" restart of my furnace and it wouldn't ignite. So Home Serve sent out a second technician from a different company. They told me they needed to order two parts and they would call me when the parts came in. After a week, I called that company and was told that Home Serve told them NOT to order the parts because they were to... read more
Business response:
Hello *****thank you for letting us know about the issues you had with your furnace repair and with the contractors that were sent out. We will have someone from our Office of The President team reach out in the coming days. Thank you - Eugene
I was very pleased with the service. They were efficient.
Business response:
Hello ******** It is great to hear you were pleased with the service and efficiency! We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open at 10:00 a.m.
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