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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Excellent Service, Prompt response time, and outstanding work!! The service technician did excellent work, was polite and very knowledgeable!
Business response:
Hello ******** Thank you for taking the time to share your feedback! Our service technicians really are the best, and we are so glad they took such excellent care of you! -Molly
Had been paying two plans. Then when needed help with an actual problem it took weeks to get home serves contracted workers to show-up. Then showed-up out of the blue without contact, or appointment. Further, they never did anything. Was told what could be done by the contractor, and never came back. Never answered my calls Still, have outlet/switches problems. Afterwards, called home serves to have to go ahead to cancel my plan then no refund at all. *** said they noticed a problem, and would look into at least. Lastly, it'... read more
Business response:
Hello *****, We are so sorry to learn about the issues you experienced that lead you to no longer wish to be a HomeServe customer. I would be happy to look into this further on our end! I will be in touch in the coming days. -Molly
Activating a HomeServe claim online was fast and easy. The designated plumber responded immediately and professionally. Very pleased with the process.
Business response:
Hello ******Thank you for taking the time to review your recent services! We are always striving to resolve any issues as quickly as possible, and are happy to hear this was your experience from start to finish! We will continue to be here for you if ever you need us. - Molly
Activating a HomeServe claim online was fast and easy. The designated plumber responded immediately and professionally. Very pleased with the process.
Business response:
Hello ******Thank you for taking the time to review your recent services! We are always striving to resolve any issues as quickly as possible, and are happy to hear this was your experience from start to finish! We will continue to be here for you if ever you need us. - Molly
I was very satisfied with the results of the repair of my main water line problem. The contractor (**** ********) responded in a timely manner and quickly and efficiently repaired the leak.
Business response:
Hello *******, Thank you for sharing this with us! Our contracted providers really are the best in the business, and we are happy they resolved your water line issue so quickly. - Molly
Really good company, used my policy several times. Great customer service.
Business response:
Hello **** Thank you for taking the time to share your experience with HomeServe. Our customer service team is always happy to help, and we will be here when and if you need us! - Molly
If I could do less than one star I would. I called for service on an electrical issue and they schedule a company to come out but the vendor was a no show. I called back and was assured my issue had been escalated and someone would come out. They even contacted the vendor while was on the phone who set up another appointment and again no one showed up. I called in again and was scheduled with a different vendor. They arrived and said they could not help. They were unable to work on aluminum wiring and left. I called HomeServ... read more
Business response:
**** - I am so sorry that the experience you had was so time consuming and frustrating. We will take a look into this and investigate what happened. Someone will be contacting you soon. ~Hannah
I have been a customer for 6 years. As long as I didn’t need them they were great. If you file a claim it is a different story. Beware this company will lie to you to get your business. If not by commission most definitely by omission of what they don’t tell you. Save your money put it in a savings account don’t trust this company.
Business response:
****** * I am sorry to hear that you were dissatisfied with your service. We will be investigating this issue and someone will reach out to you soon. ~Hannah
My mother who is 90 received paperwork from them thanking her for choosing coverage with their company. Fortunately she runs paperwork like this by me. By wording the letter as they did she would have probably paid for the service. VERY DECEPTIVE PRACTICE!!!1
Business response:
*** - I am sorry that you feel as though you and your mother were deceived. That is never our intention. We will look into this and someone will reach out to you soon. ~Hannah
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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