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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
How can you send a plumber to my home that caused structural damage to my ceiling and bathroom floor and tell us you are not responsible for incidentals that may occur structural damage is not a incidental as your contact states my contractor even contacted you it's going to cost us thousands to repair this is not fair to anyone this may happen to this needs to be your company 's responsiblity very bad business and you are so rude to us on the phone when we call
Business response:
******* - I am sorry that you are dissatisfied with your repair work. We will investigate this issue and someone will reach out to you soon. ~Hannah
The plumbing company installed a faulty water tank to begin with. We have not had hot water in 10 days. Claims they had to order a part. They never followed back up with us. I had to call the plumbing company and they seemed to not know about a part needing to be ordered. Getting a lot of run around after bill of sale was completely paid for. Home Serve was great with making the timely connections with the referred plumbers, but the plumbing company was not great at all.
Business response:
****** - I am sorry that you are without hot water, especially after having a new one installed. We will investigate this further and have someone reach out to you soon about next steps. ~Hannah
Called HomeServe about my hot water tank leak. They sent out a plumber who advised me I needed a new tank, which I already knew. The plumber called HomeServe and then HomeServe called me stating it would cost $2,510.00. Being an insurance adjuster, I knew the average cost was around $1,500-1,800 in my area. The plumber advised me that they basically mark up the cost of the new tank so they can make money off of that as well. I advised HomeServe of this issue and asked if there was another plumber that could come out and give... read more
Business response:
Hello ***** Thank you for taking the time to share your experience with us, and I apologize it was not the kind we strive to provide. We will be looking into the matter further, as any promised timeframes should always be honored. I will be reaching out to you via email shortly for more information. - Molly
Never used the company but have been receiving calls, emails and mail from them for years. Called the number to have my information removed and they "customer service employee" kept putting me on hold. After 20 minutes they finally came back and said ok you're removed but you will still be contacted for the next 4 to 6 weeks while the system updates. 0/5 ??
Business response:
Hello ***** Thank you so much for taking the time to share this information with us. Taking someone off of our marketing list should be a smooth process, and I apologize this was not your case. I would be happy to discuss the matter further via email if you are open to it! - Molly
Called about an exterior water leak over a week ago. They said they're sending someone to fix the problem. After a day or two I called the plumber they supposedly called, and left a message. He called back at the end of the day and explained he is in ********, about 200 miles away. He just finished a similar job north of him and it ended up costing $8,000 because it was so far. He was reluctant to do the job because of distance. I was reluctant to have a bill over the $7,000 limit solely because he was so far away. I told hi... read more
Business response:
**** *** ***** * Thank you for bringing your concerns to our attention. I understand not having local service providers can be frustrating. We will investigate this issue and someone will be reaching out to you soon. Thank you, ~Hannah
They keep sending incompetent techician, 3 times I was told its the wrong parts. Its been 1 week now and no resolution. They are giving me the ran around that it was ordered and they will call to schedule when they are going back. Its been 1 week no hot water.
Business response:
****** * Thank you for bringing this concern to our attention. We will investigate this issue and have someone reach back out to you soon. Thank you, ~Hannah
Beware of their policies. They promise/ represent their warranties different then when you actually need to put a claim in. They scalp you with prices from THEIR technicians, they refuse to show you what the charges are for what was billed AND the technician billed for work NEVER done. They refuse to provide proof, supervisor never returns call so you are at their mercy. You must use their technicians … they overcharge . I got two estimates privately and they are $300-$350 less.then their technicians quoted!!!
Business response:
Hello ****** We apologize that no one has gotten back in touch with you! Thank you for taking the time to share your experience so we can continue to look into the matter for you. Please note that our contracted rates with our service providers are proprietary information, but we can definitely provide a breakdown of what services were performed. I will be reaching back out to you by phone after investigating the situation further in the coming days. Thank you - Molly
We were very satisfied with the service provided by HomeServe. We were scheduled to leave town on a brief vacation and service was provided within 24 hours of the time the request was made!
Business response:
Thank you so much for sharing your experience with us, *******We always try to have the quickest turnaround times possible and are glad that was the case. I hope you had an excellent vacation! -Molly
Excellent service from initial call, quickly scheduled repair and efficient technician. Glad I have this service.
Business response:
Sondra, thank you so much for taking the time to provide us this feedback. We are glad you were happy with your service and technician. Have a good week! -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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