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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Home Serve is always there to serve and take care of your needs. They always have a professional attitude and understanding when requesting repairs. Thanks Home Serve for being here when needed.
Business response:
********* thank you so much for your review. We appreciate you choosing Homeserve and hope we can always help when you need us. Have a great day! -Lisa
If i could give no star, i would!! This is my second review and i will post my review until somebody responds to it. Back in 2018 and 2019, we had back up sewer problems and we were recommended to buy home serve protection for sewer problems. We bought one and in 2020 they hire ****** ******** to replace the sewer pipes up to the main. Well, we though they replaced all the pipes up to the main one, BUT THEY DID NOT. We started having the same back up problems in 2021 to the point that in December 14 , home serve sent the sam... read more
Business response:
****** I am so sorry to hear about the troubles you have had with your sewer repair! We will have someone from the Office of The President reach out to you to see how we can get this resolved. Have a good day. -Lisa
Home serve are a great company that has you covered when the unexpected happens!! My water line outside my home busted and they were on top of getting a contractor to assist the damages both ******* ******** and Home Serve got the job done and done right . No unexpected expenses just two great companies working together in unison to fix the problem.. Thanks Home Serve and ******* ********for a job well done with top notch customer service and quality workmanship..
Business response:
***** thank you so much for your feedback. I am glad to hear you were happy with your service and technician. Have a good weekend! -Lisa
The entire process was simple, straightforward and ultimately handled. Not much else could I ask for in the entire transaction. Called into HomeServe and in a short order was contacted by Messer Plumbing and Heating and we scheduled a service date. They came ontime and provided great communication as to the status of their arrival. They worked quickly, cleanly and effectively and the job was completed within two (2) hours. Signed the receipt and they were on their way.......excellent!
Business response:
**** thank you for letting us know about your experience. I am glad to know our contractor provided excellent service. Have a good weekend! -Lisa
When our air conditioning quit producing cold air we called HomeServe and they worked with us quickly to contact a local HVAC repairman. The repairman arrived quickly and solve the issue within just a few minutes. They were professional and extremely proficient. We received follow up calls from HomeServe to make sure our problem was solve. We had no out of pocket expenses. I am very satisfied with Home Serve.
Business response:
******** thank you for your feedback. I am glad we were able to get your AC problem resolved quickly. Have a great day. -Lisa
Homeserve representative was professional and provided prompt service. Water leak repaired with 48 hours. Would definitely recommend!
Business response:
******* thank you so much for your feedback and recommendation!! Have a great week. -Lisa
HOMESERVE IS A GREAT SERVICE TO HAVE IT IS WORTH THE EXTRA YOU PAY TO GET THIS SERVICE TO WORK ON OUR A/C UNIT
Business response:
***** thank you for your feedback. I am glad you see the value in our plans and that we were able to help with your AC unit. Have a good week! -Lisa
Repair company was OK. Customer service, problem solving were so bad I am thinking about cancelling all of my policies, of which I have many. I felt deceived. Other customers were reimbursed for the same problem I had but my request was denied. Elevating to a supervisor was even more frustrating. I wish there was a half star
Business response:
***** we appreciate your feedback. I see that you have already spoken to our Office of The President. I am sorry you were unhappy with our response to your initial complaint. Your contract was for repairs only, so we cannot cover replacement. Have a good day. -Lisa
I think Homeserve USA is engaging in a deceptive business practice. I purchased a service agreement from them to repair or replace the water service line into my house if it failed. After paying premiums to them for several years, I noticed in this years renewal agreement that a new water line exclusion section had been added that stated any water line with a pressure of over 30 pounds per square inch was excluded. I measured the pressure of my line and found it was 75 pounds per square inch and therefore would no longer be ... read more
Business response:
****** thank you for letting us know about this. We would like to speak to you about this so we can see if there is anything we can do to avoid issues like this in the future. Have a good weekend. -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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