This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very Quick to respond. Here within 24 hours of phone call
Business response:
**** ****, We really appreciate you taking the time to let us know how we did. We appreciate you being part of the Homeserve team and hope you have a fantastic week. -Lisa
If you want an "insurance" program that takes over a week to send a plumber, this is for you! If you'd rather put your money into a savings account and just call a plumber when you need one, you'll get better service and you'll save yourself the tedious experience of getting a bunch of lazy thieves act like they are doing you a HUGE favor just because you expect them to do a tenth of what they advertise. This company is a complete fraud.
Business response:
**** we are sorry you were dissatisfied with your service. If you would like to speak to a customer advocate regarding your concerns, please email me at ********************************* with the Attn to Lisa and I will follow up with you. Regards, Lisa
System was quick to respond to my call that my hot water tank was suddenly leaking over my basement floor the day after Thanksgiving. Arranged for timely service. Technicians arrived on time, explored problem, explained what needed to be done and tank was replaced immediately. Removed old tank, and explained workings of new tank before leaving. Techs. polite, informative and left area clean and tidy. Great service and cost covered by Home Serve. **** ******
Business response:
***** thanks so much for your wonderful feedback. I am glad we were able to resolve your concerns so quickly. We appreciate you choosing Homeserve. Have a fantastic week! -Lisa
Thank you HomeServe! Quick and efficient service for our external service replacement. The Technician was friendly and professional. I recommend HomeServe to all.
Business response:
****** we really appreciate your feedback. Thanks for choosing HomeServe and have a great weekend! -Lisa
My furnance wasnt blowing air out like it should be. I called home serve and they took my info and a repair servce company called me back quickly to set up time time troubleshoot furnace. They trouble shot repair and ordered part . Then came and made repais. Excellent service. From Home Serve and repair company.
Business response:
***** thanks for letting us know how we did. We appreciate your feedback and hope you have a great week! -Lisa
The person fixed the problem, but everything else was disappointing. I would have preferred somebody in-town, not from over 2 hours away. This is a large metropolitan area - surely somebody was available from around here. The guy talked about other people's jobs pretty much the whole time. He did not listen very well. He did not seem much interested in my electrical system and barely looked at it. He acted like everybody was trying to get work done that wasn't covered. I have about 3' of knob and tube still in the basement t... read more
Business response:
******** I am sorry to hear you were not satisfied with your service. I see our customer advocate has been trying to reach you since 12/4 to address your concerns. Thank you for letting us know about your experience. Regards, Lisa
I had a cracked pipe from water main to my house and the front yard was a lake. I called HomeServe on a Thursday and Friday morning the repair technician arrived at 9:00 am. At 10:30 am he completed the job. Excellent service and response. I recommend this program to all. ***** **
Business response:
******* Thanks so much for this valuable feedback. I am so glad to hear you were pleased with your service. Thanks for choosing Homeserve and have a fantastic week! -Lisa
Our water heater was leaking in our basement and we realized on Friday afternoon that we had no hot water at all. I called and the woman so nice and the Home Serve Repair man came out 4pm the next day Saturday and said it needed to be replaced I said yep I have the plan. THey said no you don't have the plan Meanwhile 45 dollars a month comes out of SJ Gas bill and one month 256 dollars came out. They said nothing we can do you don't have the plan , I look up the plan inmy area and its 3.99 and another quote of 7.99 How don't... read more
Business response:
Hi ********I am sorry to hear you were not satisfied with your service. I see that you are working with our agent Felicia on this matter. Thank you for your feedback and we hope we are able to help with your issue. Regards, Lisa
On Friday 11/13/20 we woke up to find that our furnace wasn't working. We live in *** and daytime temps were in the 40's. We called Homeserve USA because we had heating system coverage. We were told that someone would get back to us-- which they did after several hours. They told us that they had no contractors in our area for the service call and suggested that we find someone on our own. By the time we were able to find an available HVAC company, the service call was after 5:00pm, costing us time and a half. After the tech... read more
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com