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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
When cancelling the service these people were extremely rude to my mother, who recently lost her husband (my dad), to a sudden heart attack. The service was a complete rip off and a typical insurance oriented quasi-scam with extremely high premiums for dubious coverage. We were completely underwhelmed by customer service and it seems to be a typical scare sales tactic. Maybe you will have better luck. Not likely, judging by these other reviews...
Business response:
*********, I am so sorry to hear your mother had trouble while cancelling. I would like to discuss this further with you so I can make sure we talk to any agents in need of coaching for this issue. I will give you a call tomorrow to follow up. Regards, Lisa
Service was excellent from HomeServe. I would like to see 24 hour emergency contractor service added to the program. I had to go 5 days without hot water because of my hot water heater failing. I called for service on the evening of 9/22/20. Same night a contractor called and said they would be out the next day 9/23/20. The morning of 9/23/20 contractor called and said they wouldn't be able to get to me until 9/28/20! That was unexpectable. I called HomeServe 9/23/20 and they found another contractor who came out on the even... read more
Business response:
********* Thanks so much for your feedback. I am so glad to hear how well everything worked out for you. Thank you for being part of the Homeserve family and have a great week! Lisa
Have tried 3 times to get an appt for a 'heating system tune-up' . Each time the rep has told me that the appointment calendar is 'unpopulated' thru December, which means they can't offer ANY appt for the rest of the year. Ridiculous. Scheduling an appt should be the easiest thing a service company does. I have to assume that HomeServe 1) has never done this before, or 2) is bored with dealing with customers. Either way, I will spend the balance of the 'service' contract researching other companies. I will never recommend or... read more
Business response:
******, I am sorry to hear of the trouble you are having getting your tune up scheduled. I will be glad to assist you and will call you tomorrow. Regards, Lisa
Company installed ductwork and plaster bubbled around vent. They fixed one and now another vent has plaster bubbling around it and mold has begun to grow. Technician said It wasn't installed correctly and I would be responsible for repairing ceiling if he cracked it while trying to repair it. I fail to see his logic. They installed it incorrectly but that is my fault. Water is dripping out of an intake vent and he said that wasn't possible. Anyway, I have lost faith in the company.
Home Serve was very helpful and the repair went well. We are pleased by al the service we got.
Business response:
"Thank you, ****** for letting us know about your recent experience! We appreciate hearing that you could not be happier with the service provided by us! Thank you for choosing to be a part of the HomeServe Family!" Regard's Regina
Great service, even in a Sunday morning emergency. They were kind, helpful and professional.
Business response:
****** Thanks for providing this feedback to us so we know how we are doing. We appreciate you choosing us and hope you have a great weekend! Lisa
This company sends you letters and e-mail's that makes it seem like they are from your Gas company. This company does not use its Home Serve USA logo anywhere in the letter or e-mail, it uses your gas company logo as a letter head. It only mentions that it is a third party and only a representative at the very bottom of the letter or e-mail in small print. This is a very deceptive business practice that borderlines on fraud.
Business response:
****** We appreciate you bringing this to our attention. If you would like to speak to someone regarding this concern, please reach out to us at ********************************* and I would be glad to give you a call and answer any questions you may have. Regards, Lisa
Homeserve was there to handle all of the initial calls to the plumber when my gas meter registered a leak. The plumber came by to look over the meter lines the same day and returned the next day to fix it. It was one of the least stressful experiences of what could of been a very costly repair!
Business response:
T******* We are so glad to hear we were able to take care of this for you. Gas leaks can be very dangerous. Thank you for taking time to let us know how we are doing. Have a great weekend! Lisa
HomeServe was able to resolve our clogged drain line issue in less than 24 hours expertly and professionally.
Business response:
****** Thanks so much for this wonderful feedback. We appreciate you being part of the Homeserve family. Have a great weekend! Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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