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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was completely satisfied with the work that Home Serv performed. They were professional, knowledgable about the problem and repair required, and were efficient, and courteous. They answered all of my questions and resolved my issue completely. They did a great job.
Business response:
******* We really appreciate your feedback and letting us know how we did. Thank you for being part of the Homeserve family. Have a fantastic week! Lisa
The customer service is very very poor. I have been paying on these policies for years. My Water Heater went out on 10/26/2020, and when I called in to file a claim is when the real nightmare started. today is November 05, 2020 and I still don't have a Water Heater. I will be canceling all of my Policies that I have with HomeServe.
Business response:
******* Thank you for letting us know about this problem. I see that you are already working with our customer advocate Sara to get this resolved. Thank you for allowing us the opportunity to help. Have a great day. Lisa
The service man who came out was terrific. He went above and beyond what he'd come out for.
Business response:
***** Thanks for your feedback. I love hearing when our techs and employees exceed expectations. We appreciate you being part of the Homeserve team and hope you have a great week! Lisa
Absolute waste of money and in my opinion a lazy company just looking to take people's money. We have been paying for this service for about a year now. We had one high water bill and then another water bill that was extremely high and when mowing the lawn realized there must have been a leak in our water line. My husband put a patch on the leak (But it was still leaking) and then we called HomeServe. Because my husband put the patch on the leak they wouldn't come and fix it. They say this is stated in their terms and condit... read more
Business response:
******** Thank you for letting us know about your experience. I would like to get a better understanding of what happened and will reach out to you tomorrow to follow up. Regards, Lisa
***** *** **** - both times - excellent service. Geisel, not so much!
Business response:
**, Thanks so much for your feedback and letting us know how we did. I will be sure to pass along your information. Please reach out to us if you are in need of any further assistance! Lisa
Quick response to my water heater issue and efficient resolution of the problem. Approval by HomeServe of my claim was immediate and without hassle, ensuring that I had a new water heater installed with little inconvenience to me! Excellent customer service!! A++++
Business response:
******** thank you so much for taking the time to let us know about your experience and how great it was. Have a wonderful weekend! Lisa
Contacted the company for them to Remove me from their Mailing List in the phone listed in the letter and below is what happened: Oct20'2020 @3:45pm the first rep.1 put me on hold and them the call conveniently drop after ~10 minutes. Next call, rep. 2(or similar name) answered but her courtesy levels were not really that good. She stated that I was removed from the list but no confirmation number or anything given. After that, the call got closed. Their automated system called for to review and of course, was not good. The ... read more
Business response:
****** I am sorry to hear about the trouble you had with our agent and our automated system. I would like to get a little more information from you so we can learn exactly what needs worked on. Please reach out to me at ********************************* with the ATTN: to Lisa and I will be glad to reach out and make sure we get this resolved. Regards, Lisa
I had a leaking pipe. Home Serve sent out Mr. B******* with **** **** ********* Mr. B******* was very professional and efficient. He had the leak fixed and was gone in under an hour. We had nothing to pay out of pocket as it was all handled by Home Serve. This was a truly good experience. Everything was taken care of with no hassle.
Business response:
******** Thanks for taking time to let us know about your experience. We are so glad to be able to help. Thanks for being part of the Homeserve family. Have a great week! Lisa
I would rate them as negative star if it is one of the options available here. Very nasty business and management team. They set me up through their "verbal approval " phone system so that they can charge my credit card constantly and steal you money "legally" according to them. All they care about is the money in your pocket. Watch out for those scammers. HomeServe: If you are confident in your service and performance, you do not have to trick the customers and trap them. They will come to you. Deception will not go too far... read more
Business response:
***** I am sorry to hear of your dissatisfaction with your experience with us. I would like to speak to you about your concerns. Please email us at ********************************* with the Attn to Lisa and I would be glad to call and see if I can help turn this around. Regards, Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
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