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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Obtained coverage of my gas line through the Southern California Gas Company. Pay a few dollars a month and I get protection for when I have problems with the gas lines. Might cover gas appliances, too, but I'm not certain. Anyway, was smelling gas in my home so called the gas company. They told me I had a leak and they shut off my gas. When I called Home Serve, one of the few questions they had was, "What is your address." I had an appointment with a plumbing service within a couple of minutes. Customer service agent answer... read more
my water bill jumped very high as i was notified by my city water dept. I called them and they said it was MY problem. so i called home serve as i knew i had the policy. They immediately contacted ***** ****** ******** and they sent someone out right away. The whole thing was taken care of immediately. It was super great service by Home Serve. Thank you Home Serve for your Great service.
Business response:
******* I am glad we were able to resolve your issue so quickly. We appreciate you choosing Homeserve and hope you have a great week! -Lisa
Plumber name Jimmy was very lousy,unprofessional,unpleasant.Homeserve should never use this unpleasant plumber.
Business response:
****** thank you for your feedback. I would like to get more details about this technician so I will reach out to you on Monday. Have a happy new year! -Lisa
Home serve failed in the replacement of my hot water heater. They spent up my entire benefit in service calls due to miscommunication with their contracted service providers. It took THREE days for them to decide who needed to actually perform the work. Three service calls that was charged against my allotted benefit, so by the time the approved contractors came out and finally did their estimate for the water heater replacement, I was told by Home Serve that I would have to come out $1600+ out of pocket over my original ben... read more
Business response:
Hi ****** * am sorry to hear you were not satisfied with your experience. There was some miscommunication regarding who could service your water heater which did cause some extra expense onto the water heater replacement cost. We would have been able to remove the costs of the 1st 2 contractors from your bill but it would have still left you with an out of pocket expense. Your policy does cover replacements, but there is a benefit limit as well. If you would like a copy of your contract terms I would be glad to send that to ... read more
I made a claim. It came to over $2000. They told me they would only reimburse me for 25%. This was February 2019. They said check was in the mail. Never received check. I called 15 times over the last year and not resolved. Over ten months later I still haven’t seen the check.
Business response:
**** thank you for bringing this to our attention. I see that we did reimburse you for what our contract terms covered but were not able to reimburse cleaning fees, etc. because our policy only covers a leak or permanent blockage on the line. I see that you spoke with someone yesterday and it was confirmed the check was mailed to your previous address. The notes indicate it will be re-mailed to your current mailing address as requested. I apologize for any inconvenience. Regards, Lisa
I had inside electrical problem and I am glad I had taken warranty from Home Serve.They sent the Licensed electrician the very next day and the electrician from ** *********** Martin did a great job in finding and fixing the problem right then and I am very happy to take the warranty from Home Serve.Thank you Home Serve.
Business response:
*****, thanks so much for your feedback. We appreciate you choosing Homeserve and hope you have a happy holiday! -Lisa
Used ***** *********they were in touch within the 1 hour call back. They were within 2-3 hours and the technician was very efficient. The whole process took 3 hours at the most from initial phone call to completion of work. Thanks HomeServe for providing at great service.
Business response:
*****, feedback like this really makes me smile. I am glad you were so pleased with your service. Thanks for choosing Homeserve and have a great week! -Lisa
Problem with outside underground water leak corrected within 24 hours of call to HomeServe. Very pleased.
Business response:
******* Thanks for taking the time to provide feedback about your experience. Thank you for choosing Homeserve and have a great week! -Lisa
THE PROCESS FROM CUSTOMER SERVICE TO REPAIR WAS FLAWLESS AND EVERYONE WAS PROFESSIONAL AND COURTEOUS.
Business response:
******* Thanks so much for your feedback. I am glad to hear you were satisfied with your experience. Have a great week! -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
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