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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had a leaky pipe. I had called Homeserve. on a Saturday night. On Monday morning I had a call from the repair person. Great Service! Great response! I appreciate your support.
Business response:
******* Thanks so much for this feedback! I am glad everything went so quick and well for you. Thanks for choosing Homeserve and have a great week! Lisa
Absolutely professional service. Timely, clean. I didn't even need to get involved other than opening the door to let the tech in.
Worst service ever. Showed up over 4 hours late & told he had to reschedule. He acted disgusted, never said a word and left for his truck. No one has called us since. And they represent FPL. Pretty sad.
Business response:
Hi ***, I am sorry to hear about your dissatisfaction with your technician and the experience you had. I see you are working with Michelle regarding your feedback. We will do anything we can to help. Thanks for letting us know about this. Have a great week! Regards, Lisa
I’ve been a member with HomeServe for a few years. This was my first time ever contacting them for any repair. My water meter was leaking, I called HomeServe to send a Plumber to come out to my home. I took off from my job due to the time FPL home service was able to come out to my home. It started to pass the time and was getting late. I called them, they said the plumber is running behind time, they will dispatch and call me when he was on his way. No one called so I kept calling them back, after several phone call I got a... read more
Business response:
********* I am sorry to hear about your dissatisfaction with your service. We would like to discuss this with to see how we can improve upon that. Please reach out to us at *********************************with the Attn to Lisa and I would be glad to follow up with you directly. Regards, Lisa
The plumber came to fix a stopped up drain in the yard, and mistakenly pushed all the sewage up in to our house. What should have been a few hundred dollars to get a competent plumber to fix, is now going to be thousands in damage because of incompetence. And on top of the HomeServe is trying to say that damage isn't covered, even though they caused it.
Business response:
***, Thank you for providing this feedback. I see that you are currently working with advocate Jordan regarding your issue. Thanks so much for letting us know about this. Have a great week. Regards, Lisa
Workmen from 3 D HOOVER SERVICES, LLC came and tore up our walkway, uncovering a problem valve. Halfway through the job, with everything torn up, they informed us that the 1" line to our house was a 3/4 in. "secondary" line, and that there was another "residence" on the property, and that the work was not covered by HomeServe. All of these are untrue!! The "residence" is a 15' x 30' office building (legally a temporary building), and NOT a residence. The 1" line to our house is the PRIMARY water line, with only several 3/4" ... read more
Business response:
Hi ********I am sorry to hear you were not satisfied with your plan. I see that you were working with someone already regarding your complaint but we appreciate you letting us know about this. Have a great week. Regards, Lisa
HomeServe employees repaired our exterior electrical wiring efficiently and correctly. HomeServe employees were polite and professional.
Business response:
*******, Thanks so much for your feedback. I am so glad to hear everything went well. Thank you for being a Homeserve customer and have a great week! Lisa
Called on 10/28/20. City water people agreed there is a leak but could not identify location. Leak appears to be on house side of water meter due to indicator moving intermittently . Meter container full of water and running into street. Not forceful but steady. Due to having a water line agreement with Dominion I notified your company the same day. On 10/29 a person from your contractor Mcatee (?) came and verified there was a leak but said he could not locate it and would need to send out a "leak detection crew". On 10/30 ... read more
Business response:
******** We appreciate your feedback and letting us know about this situation. I see our advocate Sara is already working with you to help get this resolved. We will do everything we can to help. Thank for choosing HomeServe and have a great week! Lisa
Homeserve Sent out Mr. B****** from ****** ************ ************to work on my garbage disposal and water heater. He actually took the time to check the concerns out to obtain a proper diagnosis. He communicated with me properly and professionally. He addressed my concerns adequately with lots of knowledge. he even determined that the odor I was smelling in the home was NOT the water heater itself BUT the sewage from the wall where the hot water heater is located is actually backing up in the home within the walls!!! That... read more
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is closed now. It will open tomorrow at 8:00 a.m.
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