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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Sorry I ever took the warranty. Wasted my long term that I paid in. Feel let down. No where in the contact was there a limit on size of replacement water heater. Went from 80 gallon to 50 gallon and had to pay for installation because hookup was different. Dropping my payments and warranty plan.
Business response:
**** *orry that you were not happy with your service call. We would like to speak to you a little more regarding what happened and see if there is anything we can do to help. We will have an agent reach out to you. -Lisa
On two separate instances I needed to contact HomeServe for assistance: once, with my furnace; and the second, related to an electrical problem. Both times a professional service technician assesses and repaired the issue. I have had complete satisfaction with HomeServe’s referrals and the initial courtesy and professional assistance the representative provided. I have since signed in for additional coverage for my residence. They come highly recommended by me!
It’s ridiculous to have a “home warranty” for large appliances such as an HVAC system and NOT cover the most important - and expensive - components that one would WANT a home warranty for in the first place. They claim it’s “in your contract” but since we signed up through CPE there was no “Contract” to read through and the way the warranty was presented was extraordinarily misleading. The only reason they get 2 starts instead of one is because they got a technician out within hours of my phone call and covered the cost of t... read more
Business response:
*********, we appreciate your feedback and to discuss this with you further. We will have an agent reach out to you tomorrow to discuss this and see if we can help in any way. Regards, Lisa
I have never had a worse experience with a company in all my life! Homeserve is the WORST. Do not let them service your home! Today is March 15. I have been with out hot water for 6 days now. My hot water heater broke. We called Homeserve because we have a contract with them. They came very quickly (only good part of this story) only to find out my water heater isn't covered. I had a service contract from my previous house (boiler & water heater, one contract) and now this house, been here 5 years. No one told me that becaus... read more
Business response:
******** thank you for letting us know about this experience. This is definitely not what we would like our customers to go through when filing or following up on a claim. I see that you are sending a letter to our corporate office so this issue can be looked into and we appreciate that. I am glad this was finally resolved for you and that you had a good technician. I hope we are able to make your next visit a much better one. Have a great day! -Lisa
Very simply, we had a major problem, called Home Serve, and it seemed almost instantaneous when help arrived. No hassles, no "I'm sorry we can't help you" or anything else that one fears may happen. The were a blessing t say the very least. I would tell anyone that they should get Home Serve protection NOW. Once a crisis hits, it is too late. Do it today or regret it tomorrow.
Business response:
****** You are describing the exact kind of service we strive to provide for our customers. Thank you so much for your feedback and recommendation. Have a great week! -Lisa
Timely, efficient, and completed repair in a more than satisfactory manner.
Business response:
****** short and sweet and to the point feedback. I am glad we were able to help resolve your problem. Thanks for letting us know how we did. Have a fantastic week! -Lisa
My husband and I are seniors...what a God send Homeserve has been for us. We have used them twice and in both circumstances they were quick, thorough and friendly,, literally saving us thousands of dollars.
Business response:
******* *thank you for this wonderful feedback. I am so glad we were able to help with your issues and save you some money. Thanks for choosing Homeserve and have a great week! -Lisa
3 years ago I opted for the HomeServe option. Best thing I ever did. Last month the pipe to the main water pulled away causing low water pressure. When I called to schedule an appointment they were out here the very next day. After that the next day my line was completely repaired A wonderful investment or peace of mind.
Business response:
******, thank you so much for your feedback. We strive for top notch service and are so glad to see you have received it. Thank you for choosing Homeserve and have a great week! -Lisa
As a home owner you are out of your mind not to have Home Serve as your friend and savior. I can't tell you how many times they have relieved us of problems associated with our water lines, both interior and exterior. We also have the hot water heater protection. The only reason we don't have the electrical is because we have a son in the business. I know it sounds crazy to say they have served our needs a lot, and I'm always worried that they may say "Mrs. Knight we're tired of your water problems. We are over the hill in a... read more
Business response:
***** your feedback made my day. I love knowing we are doing such a good job for our customers! Thank you for your recommendation and for choosing Homeserve. Have a fantastic week! -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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