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HomeServe
- Insurance
- Norwalk, CT
About this business
<p>HomeServe provides repair service plans and local service and installations through employed technicians and a network of independent contractors. Their repair service plans provide for the emergency repair or replacement (depending upon plan) of residential infrastructure, such as water and sewer service lines, electrical wiring, gas piping, heating, cooling and water heating equipment, and other related systems.</p>
Location details
45 Glover Ave 6th Floor, Norwalk, CT, 06850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Polite repairman fixed our plumbing issue. No problems. This was our first time to use this service and We were very pleased.
Business response:
******** thanks for letting us know how we did. We strive to provide top notch service and hope we are always able to provide this for you. Have a great week! -Lisa
Glad I enrolled for service with HomeServe. Used them for the first time recently and was very pleased. Quick response and friendly and professional service. Thank you HomeServe.
Business response:
*****, thanks for your feedback! We appreciate you choosing Homeserve and hope you have a great week! -Lisa
I received a mailer from HomeServe with the incorrect name addressed on it as the owner of the home. This name is a former name of mine and is not listed as an OWNER!!!! of the home. With that said these people, or at least the person with their name signed in the letter ******* *****addressed this letter to my old name as Mr. which already is disrespectful, and my legal name isn't mentioned anywhere. Wherefore these criminals get their information from? They need to be stopped from soliciting business from people they are u... read more
Business response:
********** we apologize if we had any incorrect information. If you would like to speak to one of our agents about this, please feel free to reach out to us at CustomerAdvocacy@homeserveusa.com. Thank you for your feedback and have a wonderful day. Lisa
I had a leak in the external water line, and after calling HomeServe, they took care of the rest (I had an external line plan only). They sent out a plumber the next day to determine (by shutting of the water in the house and examining the water meter) that there was in fact a leak. When that plumber would not be able to address the leak rapidly, HomeServe sent another company who identified the site of the leak, dug down to the pipe, and repaired the leak. It could not have been easier.
Business response:
********* we really value your feedback and are so glad to hear we were able to resolve your concerns and make the experience easier for you. Have a great week! Lisa
Once, I reported a water leak to HomeServe, they sent out a service person to check the leak within about 2 days. Since it was a leak between house and meter, the service person was able to locate the leak at the pipe location at the regulator; he removed the soil and repaired the cracked pipe connection and replaced the soil, within about an hour. If he had not been able to locate the leak, he would have had to call another service person to come to find the leak which would have taken several days longer. Both office perso... read more
Business response:
***** we really appreciate your feedback. It is so helpful to know how we are doing for our customers. Thank you for choosing Homeserve and have a fantastic week! -Lisa
Add my name to the list of people extremely disappointed and disgusted by the operations at HomeServe. They do not respond to an emergency with any sense of professionalism. I had a leaking water heater, from the bottom which indicates replacement, no question. I called HomeServe and they said they'd have a vendor call me back. They called back within an hour and said they could come 6 days later! Very shoddy service, lack of protection when needed, then they tell you they are not insurance, they are a service provider. I wi... read more
Business response:
Hi ******* thank you for your feedback. We received your initial complaint on 4/19 and have had an agent try reaching out to you a few times to see how we can help moving forward. If you would like to speak to an agent, please reach out to us at *********************************so we can to try to make your next experience a better one. -Lisa
The water pipe under my house burst last Sunday, April 11th. I was at work when it happened but came home around 2:45 p.m. to the unexpected disaster of water gushing everywhere in my backyard and under my house Called Homeserve to report and send a plumber. I turned the water off to my house. By 6 p.m. had called 3 or 4 time....NOTHING! The last person said they could probably have someone out by THURSDAY! I explained again this is an EMERGENCY THAT'S INCLUDED IN MY COMBO PACK. They told me I could find someone that would h... read more
Business response:
Hi ******thank you for taking the time to let us know about this. We are sorry to hear you had to locate your own technician. We would like to see how we can help with this issue moving forward and will have an agent reach out to you. Have a great day! Lisa
I got service the same day. Cost nothing extra. Very friendly and easy process
Business response:
Martha, thanks so much for your feedback. Makes a Monday better knowing we were able to resolve your problem so quickly. Have a great week! -Lisa
Had a slab leak with water coming up through the carpet in the living room. I have the interior Plumbing coverage through home serve and call to request service and explain that I needed a plumber to come find the pipe in the wall that was causing the problem, cap it off until I could find a repiping company. The representative was very nice and entered the ticket information. She said someone would be calling me shortly. I received a call from Fressica Plumbing about an hour later and they scheduled Trevor to arrive at my h... read more
Business response:
Hi ******* thank you for your feedback. I am sorry you were not happy with your experience. We would like to have a customer advocate contact you to discuss this a little further with you. Have a great day! -Lisa
Frequently asked questions about HomeServe
How is HomeServe rated?
HomeServe has a 4.6 star rating with 7,525 reviews.
When is HomeServe open?
HomeServe is open now. It will close at 8:00 p.m.
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