This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hilton Waikiki Beach
- Hospitality
- Honolulu, HI
About this business
Featuring Hawaiian charm, Hilton Waikiki Beach Hotel combines with today's latest technologies such as an electric car charging station. It is situated seconds from the Waikiki Beach. All rooms offer a balcony with a view of the ocean, mountain, or city. All rooms includes a flat-screen TV with cable channels, in-room movie channels, and premium channels, a refrigerator, a coffee machine, MP3 compatible radios, and an en suite bathroom with free toiletries. Select rooms offer a dining area. Start the morning at the Hilton Wa... read more
Location details
2500 Kūhiō Ave, Honolulu, Honolulu, HI, 96815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am driving a 20 ft Uhaul truck across several states. I am a disabled veteran. This Doubletree property was dishonest and insulting to me when I arrived Oct. 16, 2021 at 5:50 pm CDT to book a room. I walked to the front desk and was greeted by a reservations agent. He lied to me and said that the hotel had no vacancies, before I was able to state ANY room preference. I walked out the lobby, stood outside and searched their website for a room. I came back in a few seconds later and told the manager on duty that their websit... read more
Business response:
Dear Ms. T******: I am responding from the Hilton Executive Office regarding the service challenges you encountered at the DoubleTree by Hilton Birmingham Perimeter Park. Thank you for sharing your experience and allowing us to respond to your concerns. I offer our sincere apologies for falling short of our commitment to provide an exceptional experience for you. I assure you Hilton, and all its brands, have zero tolerance for discrimination of any kind, and we take reports of this nature very seriously. We are committed to ... read more
Well, so Hilton has decided to only give us 30,000 Hilton Honors points, which pretty much means nothing, maybe it'll ALMOST cover a crappy location. That means we're out of pocket for the stay that didn't happen last Friday night at their ****** ***Orlando location. We were at the PRIDE festival downtown all day. We came to the hotel a little after 4p.m. First we stopped at our car, which was in the valet lot. With Cece's disabled parking permit in the window, with the car parked in the disabled spot. But she tripped and fe... read more
Business response:
Dear Ms. M******, I am writing in reply to your October 15 complaint to the Better Business Bureau about your recent stay in Orlando. I note that on October 16 you responded to Marissa Dean of our Corporate Guest Relations team accepting 30,000 Honors points as a gesture of amends and goodwill for the lack of bars of soap and cups when you arrived. Please let me add my apology for the disappointment and for any subsequent confusion regarding the liquid soap you were offered. I am assured by the team at the hotel that it was ... read more
I requested room to be clean/sanitized at time of making early reservations and was reassured it would be. Day of arrival carpet was less than with fragments of floor. Bed linen had a unpleasant vile odor with stains. I requested room to be fully cleaned with fresh clean linen and was delayed to not.
Business response:
Hi, Ms. S****: Thank you for taking my call today. It was a pleasure to speak with you. I apologize again for your overall disappointing experience during your stay. I deposited the Hilton Honors Points I offered as a service gesture into your account. We ask that you allow 24 hours for the points to reflect in your online balance. Please rest assured we have captured this specific opportunity to broadly share your feedback as we continue to improve our guest experience. Thank you again for sharing your experience with us, M... read more
I’m so disappointed about the customer service of the hotel. As I am long term guest, staying in the hotel for more than 3,5 months and fully pre-paid by company however I not getting any special treatment or priority for long term guest. Almost our requests are ignored. We had to check in and check out several times cause they said they were fully booked even I made the booking a month ahead and there wasn’t exemption for us. And as a long term guest, I requested the preferred room and was denied, even though I made request... read more
Business response:
Dear Dr. N*****, I am writing in reply to the complaint you sent to the Better Business Bureau (BBB) on October 5. I see that Melissa E***** of our Executive Customer Relations team and the management team at the hotel have since worked with you to resolve the issues you detailed in your BBB complaint. I thank you for your patience while we addressed your concerns. In case you encounter any further challenges during your stay, I encourage you to raise them with the team at the hotel. I have every confidence that they will ma... read more
I have been a loyal Hilton customer for years. Since the pandemic (and even a few minor instances before), I have seen a huge decrease in their customer service and a huge increase in their desire to boost their bottom line at anyone’s expensive but their own. I booked a reservation through their app (I’m a Diamond member and track/add to my points). I booked this hotel as an advance purchase not knowing the rooms had to be booked though my daughter’s team at a reduced rate. Seeing that our club alone has 5-10 clubs going AN... read more
Business response:
Dear Ms. C******, I am writing in reply to your recent complaint to the Better Business Bureau concerning your Advanced Purchase reservation for March of 2022. I note that you have had extensive correspondence about this matter with Quitta J****** of our Executive Customer Relations team. That correspondence stemmed from your emails to Hilton’s Chief Executive, Chris N*******. Ms. J****** acts with the delegated authority of Mr. N*******. Accordingly, her decisions regarding this reservation are definitive. I understand your... read more
I had to change the date of my reservation due to COVID and was told that it would cost me almost $1000. I have been a top tier member for over ten years and am disheartened on how inflexible this organization has become. I will no longer be a patron to Hilton and will focus all future travel plans on Marriott properties.
Business response:
Dear Ms. M********, Thank you for your email of October 11. 2021 confirming that this matter has been resolved and thank you also for taking the time to let us know of your concern so that we could make things right. With best regards, (SF 103891158)
Have picture of the pillow that was put on our bed with blood on it Disgusting
Business response:
Hello, Ms. H***: I am following up from the Hilton Executive Office regarding the cleanliness challenges you experienced at one of our hotels. We appreciate you sharing your concerns with us. I offer our apologies once again for failing to provide you with a clean, comfortable environment during your stay. As I do not have a phone number for you, I have attempted to reach you via email multiple times. As I have not received a response, I hope you will understand we consider the matter closed at this time. If you wish to conn... read more
Horrible, Stay at this hotel. Don't walk away RUN AWAY! Staff Sucks. Charged my CC $264. I asked for a late checkout and they locked us out of our rooms. NO INTERNET. It was Horrible. Management is Very Rude. The Manager should be fired and sent back to school to learn how to take care of guests. I will never come back to this hotel.
Business response:
Hello, Mr. R****: I am following up from the Hilton Executive Office regarding the billing and service challenges you experienced at one of our hotels. Thank you again for sharing your concerns with us. Please accept our sincerest apologies for falling short of our commitment to provide an exceptional experience for you. Our goal is to provide only the highest level of service and a clean, comfortable environment for our valued members and guests. We deeply regret we fell short of that expectation on this occasion. As I do n... read more
The worst service possible. They treat loyal customers like crap before they even review established history of any member. When you tell them you do not want room service and leave for the day the room service still goes into your room. Poor Management here.
Frequently asked questions about Hilton Waikiki Beach
How is Hilton Waikiki Beach rated?
Hilton Waikiki Beach has a 4.1 star rating with 3,588 reviews.
When is Hilton Waikiki Beach open?
Hilton Waikiki Beach is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com