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Hilton Waikiki Beach
- Hospitality
- Honolulu, HI
About this business
Featuring Hawaiian charm, Hilton Waikiki Beach Hotel combines with today's latest technologies such as an electric car charging station. It is situated seconds from the Waikiki Beach. All rooms offer a balcony with a view of the ocean, mountain, or city. All rooms includes a flat-screen TV with cable channels, in-room movie channels, and premium channels, a refrigerator, a coffee machine, MP3 compatible radios, and an en suite bathroom with free toiletries. Select rooms offer a dining area. Start the morning at the Hilton Wa... read more
Location details
2500 Kūhiō Ave, Honolulu, Honolulu, HI, 96815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Myself and many family members stayed at a Doubletree in Worthington, OH for my reception. My parents room was robbed during a brief period of time that my family met in the lobby for dinner. The staff were fully aware that we were all out of our rooms and down there. When I approached the manager, Manny, he instantly became argumentative and defensive. He said "if you really want to you can call and file a police report, but all they are going to do is take it over the phone", he definitely did not act like he wanted us cal... read more
Business response:
Dear Ms. G****, Thank you for sharing your concerns regarding your family members' personal belongings going missing during your stay at the DoubleTree by Hilton Columbus/Worthington. I apologize again for the inconvenience, disappointment, and concern this experience caused you and your family on such a special day. I spoke with the hotel's General Manager, and it appears the hotel followed the appropriate protocol to submit a claim to their insurance carrier for handling. Additionally, I see the hotel comped their room cha... read more
We stayed at the Embassy Suites by Hilton in Independence OH the weekend of July 4th. We had issues from the minute we arrived until check out. I've called and attempted to speak to the manager at least 4 times with no return call. We are Hilton vacation owners and at least were credited our points back. To date, I have not had a response. We prebooked and selected our rooms only to arrive and be told it's on a first come first serve. My BFF arrived and was asked which of two rooms did she want. When we arrived the front des... read more
Business response:
Dear Ms. G*****, Further to our telephone conversation and my email to you this afternoon, I would like to apologize again for the disappointments you encountered during your July stay in Independence, OH. We have worked with the team at the hotel to ensure they address those issues so there will be no repetition. And we apologize to you for them. None of the problems with your rooms should have happened. When they did, they should have been rectified when you made the team at the hotel aware of them. If for any reason that ... read more
I’m am sending this correspondence to express my utter and unbelievable disappointment and disgust in your staff and the Embassy Suite Hotel in Troy, Michigan. To begin, my husband and I have lodged at other Hilton locations and this particular one, 2 other times in July 2021 for 3 nights each visit with no issues. Upon check in on 8/11/21 for an extended stay of 30 days at $200 plus tax per night, it has been a complete nightmare. Our room 608 was unbelievably dirty, dusty musty and later realized it was dog smells that cau... read more
Business response:
We have addressed your concerns in an email sent to you today at hof1966@yahoo.com. Please reply to that email if you have any questions.
BEWARE OF HILTON WOODCLIF LAKE N.J GOES BY HILTON GARDEN INN , IN WOODCLIF N.J !!! THEY ARE BY FAR THE WORSE HOTEL WITH BUGS IN THE ROOM , RUNDOWN PLACE , ANTI SOCIAL , ANTI BLM AND ANTI EVERYONE N!!! NOT FAMILY FRIENDLY !!! MANY ISSUES WITH THAT HOTEL INCLUDING THE WORST CUSTOMER SERVICE , PLACE FILLED WITH BUGS INSIDE AND OUTSIDE !! THROWING OUT PEOPLE FROM THE HOTEL FOR NO REASON AND BEHAVING LIKE ANIMALS !!!! THIS PLACE SHOULD BE SHUT DOWN!!! ASAP !!!!
Business response:
Dear Ms. N******, I am responding from the Hilton Executive Office regarding the service and cleanliness challenges you encountered with the Hilton Woodcliff Lake. Thank you for sharing your concerns with us. I offer our sincerest apologies again for the inconvenience and frustration this experience has caused you. Our goal is to provide only the highest level of service and care, as well as a clean, comfortable, and inviting environment for our valued members and guests. We deeply regret we fell considerably short of that e... read more
Through a different company, I was transferred and I spoke with a rep from Hilton Grand Vacations on Oct 8, 2020. Rep informed me I could buy a discounted package (70% off) for 4 days and 3 nights stay at a Hilton in Orlando or Vegas. (No black out dates, etc.) for $249 + a credit for aforementioned company. I had a year to use it by Nov 2021 and I had to attend a presentation about Hilton. (That's fine, as long as it's not a time share in my mind.) Not once did she mention the words "time share", I made sure of that. She ca... read more
Business response:
Hello, Ms. C***: I am following up with you as I received an update from Hilton Grand Vacations. I am pleased to learn that they previously addressed your concerns and issued a full package refund. Thank you again for sharing your experience with us, Ms. C***. Your loyalty and trust in Hilton are valued, and we hope you will consider the Hilton Portfolio of Brands for your future hospitality needs. Stay safe and well. Best regards, Mia G. Executive Ambassador Guest Assistance Case #100955557
There Hilton Honors website needs serious enhancements. I booked a reservation last night for what I thought was for tonight 08.07.221-08.08.2021 as an advance purchase without cancellation option since it was reserved within a 24 hour period there would not have been a reason for me to cancel, anyway. However, After making the payment the dates changed to 08.13.2021-08.15.2021. I did not select these dates. I need the reservation for tonight. I tried several different methods of contacting customer service and only was give... read more
Business response:
Dear Ms. S*******, I am sorry to hear of the difficulty you have encountered in trying to resolve the advance purchase reservation made in error. Our Advance Purchase Reservations team alone is able to consider requests for refunds of advance purchase reservations. Since the dates of the reservation made in error have passed and hold times for calls to the Advance Purchase team are currently lengthy, I recommend that you write to the team at AdvancePurchase@Hilton.com to request the refund you are seeking. With best regards,... read more
Unknowledgeable employees. Disrespectful employees. Made me feel very unwanted & treated me horribly from the moment i walked in, when i came to celebrate my birthday in a new city... I arrived at the establishment later than usual check-in times due to severe rain weather. At 11:01 pm, I called the Doubletree to explain to them that I would be arriving in late. A front desk employee by the name of Stacy asked what time I would be arriving, in which i told her an interval that consisted of one-two hours. She stated that was ... read more
Business response:
Dear Ms. W*******, I am following up from the Hilton Executive Office regarding the cleanliness and service challenges you encountered during your visit to the DoubleTree by Hilton Washington DC - Silver Spring. I apologize again for the inconvenience and frustration this matter must have caused you. Our goal is to provide only the highest level of service and care for our valued members and guests, and we deeply regret we did not meet that expectation. I have attempted to reach you on multiple occasions to address your conc... read more
We recently made reservations to stay at the Hampton Inn in Phenix City, Al. Upon arrival we were unaware that the hotel was under renovations, but decided to go ahead and check in anyway. Once we entered the lobby and checked in, it was okay. However, from the time we got on the elevator to the room it was awful! To make matters worse, when we did get to our room, it appeared nice and clean. The first thing we did was check the bathroom, the floor was dirty! We checked the bed pulling the sheets back and a roach ?? is crawl... read more
Business response:
Dear Ms. P****, I am following up from the Hilton Executive Office regarding the cleanliness and service challenges you encountered during your visit to the Hampton Inn & Suites Phenix City - Columbus Area. Thank you for sharing your experience and allowing us to assist with your concerns. Please accept our sincere apologies again for your family's overall disappointing experience. We deeply regret we fell considerably short of our goal to provide the highest level of service and cleanliness for our valued members and guests... read more
The room my family and I was given was unsatisfactory, based initially on location (abutting the ice machine, when I have documentation in my profile to avoid those rooms due to being a very light sleeper). When I asked to change the front desk attendant was finding another suitable room to transfer me, stating he could transfer me but not to anything mobility accessible. That was fine, as I had not asked for an ADA room and prefer to leave those for people who truly need them. While he was changing my room, another older de... read more
Business response:
Dear Ms. Ramirez, We do not appear to have received a reply to the email I sent you on August 4, letting you know that we have not been able to identify the property you wrote about and asking you to provide further details so that we can look into the situation you detailed. If you send us that information at a later date, we will be happy to reopen this file. With best regards, David R Executive Customer Relations SF 97004031
Frequently asked questions about Hilton Waikiki Beach
How is Hilton Waikiki Beach rated?
Hilton Waikiki Beach has a 4.1 star rating with 3,588 reviews.
When is Hilton Waikiki Beach open?
Hilton Waikiki Beach is closed now. It will open tomorrow at 9:00 a.m.
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