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Hilton Hotels
- Hotels
- Walnut Creek, CA
About this business
Embassy Suites Walnut Creek is centrally located in the beautiful East Bay of Northern California. Our all-suites Walnut Creek hotel is adjacent to Bay Area Rapid Transit (BART), providing easy access to the Oakland (OAK) and San Francisco International Airports (SFO). We're also convenient to corporations such as Kaiser Permanente and John Muir Hospital. Take the complimentary shuttle (5 mile radius) to Walnut Creek's top attractions. Other prominent attractions in the area include Lesher Center for Arts, Broadway Plaza sho... read more
Location details
1345 Treat Blvd, Walnut Creek, CA, 94597, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is what I expect from Embassy suites! Excellent! I was at ES in ElSegundo, CA. I would give that place the WORST rating. Needs completely over haul! (April, 2017)
Business response:
Hi Bonnie, Thanks for staying with us and thanks for the review! We're glad to hear that our hotel is what you expect from Embassy Suites. We hope to see you again very soon.
My husband and I stayed here the other night to celebrate my belated birthday and were not impressed.. When we entered the hotel to check in there was only one women working the front desk and it took a while for us to get checked in.. We felt bad that she was the only one working and knew that wasn't her fault but not a great impression.. We got a "premium room" which was ok pretty outdated and the only thing upgraded was the coffee maker it seemed.. Later my husband was trying to get onto the wifi which proved challenging.... read more
Business response:
Hi Jessica, Thank you very much for taking the time to provide us with feedback. We are sorry that you weren't thrilled with your experience. I think we can do better on your next visit. We do have premium rooms and all have the Keurig Coffee Machine along with the 55 inch flat screen TV and the snack tray. We are remodeling many of our rooms and I am sure you would find them quite refreshing and well appointed. The premium rooms floor is scheduled for completion in early October. We are sorry the WIFI didn't work well for y... read more
I just want to share how awesome Jasmine handled the extremely rude guest checking in in front of me this evening!!! Jasmine maintained the utmost professionalism and true composure as an entitled Hilton Honors member hurled insults at Jasmine for doing her job (the woman's multiple cards were being declined) but because she was going to reach gold status I guess she thought that exceptions should be made. A little bit of honey goes a long way! I sure hope this rude guest wakes up with an attitude adjustment and learns how t... read more
Business response:
Hi Miriam, Thank you for the review! We appreciate the praise for Jasmine and will be sure to pass this along. We hope to see you again soon.
Business response:
Hi Ronnette, We are sorry you had a 1-star experience. Please feel free to send us a direct message with details regarding your stay.
Business response:
Hi Stefanie, I was very disheartened to hear that you had such a poor experience and can't offer an explanation for the condition of your room. I can promise that I will review who was assigned to the cleaning and will deal with the issue directly. No guests should be in a situation where a stay is so uncomfortable that the only option is to leave. I wish we would have at least offered to move you rooms and perhaps that would have met to your satisfaction. Thank you for your candid feedback as we will use this to improve. Th... read more
Frequently asked questions about Hilton Hotels
How is Hilton Hotels rated?
Hilton Hotels has a 4 star rating with 2,279 reviews.
When is Hilton Hotels open?
Hilton Hotels is closed now. It will open on Monday at 9:00 a.m.
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