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Hilton Hotels
- Hotels
- Walnut Creek, CA
About this business
Embassy Suites Walnut Creek is centrally located in the beautiful East Bay of Northern California. Our all-suites Walnut Creek hotel is adjacent to Bay Area Rapid Transit (BART), providing easy access to the Oakland (OAK) and San Francisco International Airports (SFO). We're also convenient to corporations such as Kaiser Permanente and John Muir Hospital. Take the complimentary shuttle (5 mile radius) to Walnut Creek's top attractions. Other prominent attractions in the area include Lesher Center for Arts, Broadway Plaza sho... read more
Location details
1345 Treat Blvd, Walnut Creek, CA, 94597, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great room n room service is great also rooms are very clean
Business response:
Thanks for the review, Darin! We're so glad you enjoyed our two-room suites. Hope to see you again soon!
Great place! Staff are amazing and food is great!
Business response:
Thanks for the review, Marta! We appreciate the praise for our staff. We hope to see you again soon.
The atmosphere in the atrium lobby is nice and peaceful. Breakfast buffet was surprisingly good. I accidentally left a pair of shoes behind and can't get any response from "lost and found", the general manager, or housekeeping supervisor. Hiking boots are not cheap, but I'm getting the idea that this hotel is.
Business response:
Hi Barri, Thank you for staying with us and thank you for your review. We're glad you enjoyed our atrium and our breakfast. We are sorry that you had such a frustrating experience with lost & found but we are glad you got your hiking boots back. We have passed along your feedback so we can make improvements. We hope that you will give us another chance in the future. :)
Business response:
Hi Brian, We appreciate your concern. The guest you are referring to was not locked out of their room for any malicious reason; their key had timed out because the length of the stay of the reservation had ended. This is protocol at all hotels, so a departing guest who does not return a key no longer has access to their former room. Our staff accommodated the guest as soon as we became aware of the situation. When a new reservation was booked to extend the guest's stay, the specific room type they had been in was no longer a... read more
What a beautiful place to stay at. The rooms have been remodeled. Very friendly staff.
What a lovely place to stay. The family was united there for a family wedding. Great rooms, breakfast and wonderful common areas.
Business response:
Thanks for staying with us and thanks for the review! We're so glad to hear you enjoyed our two-room suites, made-to-order breakfast, and spacious atrium. We hope to see you again soon!
I'm amazed to see all these negative reviews. My wife and my children had the best time ever at this hotel. I have stayed at many hotels on vacations and business purposes. This was the best experience my family has had this far. The staff was so helpful and friendly. Even the valets were overwhelmed with people and obnoxious attitudes and they still provided great service with a smile on their face. Not to mention their DAILY HAPPY HOUR was an awesome treat for parents and kids as well. We cannot wait to come back as a week... read more
Business response:
Hi Antoine, Thank you for staying with us and thank you for your review. We appreciate the kind works about our staff and valets. We're glad you enjoy our complimentary Evening Reception as well. We hope to see you again very soon. :)
We haven't even checked into this hotel yet and the ballet is already treating us like crap because we pulled up in a work truck. Unless you are driving a Tesla and look like you've been on your knees under your bosses desk to get that corner office you will not be treated with respect.
Business response:
Hi Shaun, We apologize for your experience. Our valets are not Embassy Suites employees but it is unfortunate that you were treated in that manner. We have forwarded on your feedback to our management team. Again, we are very sorry.
That's not respect there's no classic in this hotel sucks
Frequently asked questions about Hilton Hotels
How is Hilton Hotels rated?
Hilton Hotels has a 4 star rating with 2,206 reviews.
When is Hilton Hotels open?
Hilton Hotels is closed now. It will open tomorrow at 9:00 a.m.
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